Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Stephanie Marie Arteaga

Chicago,IL

Overview

10
10
years of professional experience

Work History

Customer Care Representative

Angi
Chicago, IL
12.2023 - Current
  • Resolved customer complaints promptly and professionally.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Identified opportunities to upsell additional services when appropriate.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Inside Sales Representative

Angi
Chicago, Illinois
09.2022 - 12.2023
  • Developed and implemented strategies to increase sales volume.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Collaborated with team members to determine strategic sales approaches.
  • Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
  • Built and maintained a pipeline that supported monthly, quarterly, and annual goals.

Membership Concierge II

Lifetime Fitness
Warrenville, IL
09.2021 - 09.2022
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.

Independent Sales

Herbalife Nutrition
Chicago, IL
08.2019 - 09.2021
  • Contact prospective customers to determine customer needs, present information, or explain available services.
  • Sell products that are being promoted, and keep records of sales.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Develop lists of prospective clients from sources such as newspaper items, company records, local merchants, or customers.
  • Seek out new clients and develop clientele by networking to find new customers, and generate lists of prospective clients.
  • Participate in the development of an online marketing strategy.

New Hire Trainer And Admin

Peapod
Lake Zurich, IL
09.2015 - 08.2019
  • Train workers in proper operational procedures and functions and explain company policies.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Analyze and record personnel or operational data and write related activity reports.
  • Recruit and hire staff members.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

Education

College of DuPage
Glen Ellyn, IL
09.2021

High School Diploma - Completed Coursework Towards High School Diploma

Lane Tech College Prep High School
Chicago, IL
09.2011

Skills

  • Customer service
  • Customer relationship management
  • Sales strategy
  • Team collaboration
  • Upselling techniques
  • Fluent Spanish

Languages

Spanish, Fluent

References

References available upon request.

Timeline

Customer Care Representative

Angi
12.2023 - Current

Inside Sales Representative

Angi
09.2022 - 12.2023

Membership Concierge II

Lifetime Fitness
09.2021 - 09.2022

Independent Sales

Herbalife Nutrition
08.2019 - 09.2021

New Hire Trainer And Admin

Peapod
09.2015 - 08.2019

College of DuPage

High School Diploma - Completed Coursework Towards High School Diploma

Lane Tech College Prep High School

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Stephanie Marie Arteaga