Stephanie Marie Arteaga
Chicago,IL
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Angi
Chicago, IL
12.2023 - Current
- Resolved customer complaints promptly and professionally.
- Maintained high satisfaction score by consistently resolving first-call issues.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Identified opportunities to upsell additional services when appropriate.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Inside Sales Representative
Angi
Chicago, Illinois
09.2022 - 12.2023
- Developed and implemented strategies to increase sales volume.
- Conducted outbound calls to existing clients to upsell products or services.
- Collaborated with team members to determine strategic sales approaches.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Built and maintained a pipeline that supported monthly, quarterly, and annual goals.
Membership Concierge II
Lifetime Fitness
Warrenville, IL
09.2021 - 09.2022
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Independent Sales
Herbalife Nutrition
Chicago, IL
08.2019 - 09.2021
- Contact prospective customers to determine customer needs, present information, or explain available services.
- Sell products that are being promoted, and keep records of sales.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Develop lists of prospective clients from sources such as newspaper items, company records, local merchants, or customers.
- Seek out new clients and develop clientele by networking to find new customers, and generate lists of prospective clients.
- Participate in the development of an online marketing strategy.
New Hire Trainer And Admin
Peapod
Lake Zurich, IL
09.2015 - 08.2019
- Train workers in proper operational procedures and functions and explain company policies.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Analyze and record personnel or operational data and write related activity reports.
- Recruit and hire staff members.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Education
College of DuPage
Glen Ellyn, IL09.2021
High School Diploma - Completed Coursework Towards High School Diploma
Lane Tech College Prep High School
Chicago, IL09.2011
Skills
- Customer service
- Customer relationship management
- Sales strategy
- Team collaboration
- Upselling techniques
- Fluent Spanish
Languages
Spanish, Fluent
References
References available upon request.
Timeline
Customer Care Representative
Angi
12.2023 - Current
Inside Sales Representative
Angi
09.2022 - 12.2023
Membership Concierge II
Lifetime Fitness
09.2021 - 09.2022
Independent Sales
Herbalife Nutrition
08.2019 - 09.2021
New Hire Trainer And Admin
Peapod
09.2015 - 08.2019
College of DuPage
High School Diploma - Completed Coursework Towards High School Diploma
Lane Tech College Prep High School