Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Marinez

West Jordan,UT

Summary

  • Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
  • Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Reservationist & Customer Service Coordinator

Utah's Best Vacation Rentals
02.2023 - Current
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.
  • Provided customers with information about availability and pricing.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Handled billing information over phone.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

Residential Cleaner

L & V Services
03.2020 - 02.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Wiped walls, decoration and appliances.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Education

High School Diploma -

Hunter High School
West Valley City, UT
06.2015

Skills

  • Customer Service
  • Cultural Awareness
  • Understanding Customer Needs
  • Sales and Upselling
  • Customer Service Process Improvement
  • Selling Skills
  • Greeting Visitors
  • Coordinating Schedules
  • High-Volume Environments
  • Bilingual- English/Spanish
  • Budget Management
  • Client Rapport-Building
  • Performance Feedback
  • Confidentiality Requirements

Languages

Spanish
Native or Bilingual

Timeline

Reservationist & Customer Service Coordinator

Utah's Best Vacation Rentals
02.2023 - Current

Residential Cleaner

L & V Services
03.2020 - 02.2023

High School Diploma -

Hunter High School
Stephanie Marinez