Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Reservationist & Customer Service Coordinator
Utah's Best Vacation Rentals
02.2023 - Current
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Resolved various issues and discrepancies for customers.
Provided customers with information about availability and pricing.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Handled billing information over phone.
Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Residential Cleaner
L & V Services
03.2020 - 02.2023
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Wiped walls, decoration and appliances.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.