Stephanie Marinez
West Jordan
Summary
Motivated and dedicated Leasing Professional committed to delivering exceptional resident and prospect satisfaction while upholding the highest property standards. Recognized for enhancing tenant relationships, maintaining strong occupancy rates, and consistently achieving a 75% closing and renewal ratio.
Known for professionalism, reliability, and a positive team-oriented attitude, with a proven ability to adapt to changing needs and exceed performance goals. Demonstrates strong expertise in lease management, tenant relations, and sales strategy, coupled with excellent communication and interpersonal skills.
Achievements & Recognition:
Finalist – Greystar 2024 Leasing Professional Of The Year
Nominee – 2025 Topaz Awards, Leasing Professional Of The Year
Graduate – Dale Carnegie Advanced Sales Certification
Greystar RISE Mentor and Level Up Certified through Greystar’s Leadership Development Program
Dedicated to continuous growth, collaboration, and providing an elevated living experience that builds trust and satisfaction with every resident and prospect interaction.
Overview
7
7
years of professional experience
Work History
Leasing Professional
Greystar Property Management
09.2023 - Current
- Welcomed and assisted prospective tenants by conducting engaging property tours and providing comprehensive information on amenities, pricing, and leasing terms.
- Drove high occupancy rates by effectively closing leases, nurturing leads, and delivering exceptional customer service throughout the leasing process.
- Processed rental applications, performed background and credit checks, and prepared lease agreements in full compliance with company policies and Fair Housing regulations.
- Managed rent collections, posted payments, processed checks, and maintained accurate delinquency reports; supported collections and eviction procedures when necessary.
- Coordinated all move-in and move-out activities, prepared detailed move-out statements, assessed charges, and reconciled resident accounts with precision.
- Fostered strong resident relationships by addressing concerns promptly and professionally, enhancing tenant satisfaction and retention.
- Supported property maintenance and operations by scheduling inspections, coordinating service requests, and ensuring timely completion of work orders.
- Oversaw daily office functions, including managing phone and email inquiries, scheduling tours, maintaining resident records, and performing data entry in Yardi property management software.
- Prepared and analyzed WAMR Reports to track property performance and identify opportunities for operational improvement.
Reservation & Customer Service Coordinator
Utahs Best Vacation Rentals
02.2020 - 09.2023
- Managed online booking inquiries and assisted guests and travel partners throughout the entire reservation cycle, ensuring a seamless booking experience.
- Delivered exceptional customer service by actively listening to guest needs, building rapport, and providing personalized recommendations.
- Handled high-volume inbound calls, addressing inquiries, promoting resort features, and converting conversations into confirmed bookings.
- Resolved customer issues, discrepancies, and special requests promptly and professionally to maintain guest satisfaction and loyalty.
- Provided accurate information on room availability, pricing, promotions, and resort amenities to support guest decision-making.
- Consistently met or exceeded booking targets by maintaining expert knowledge of resort products, services, and facilities.
- Processed secure billing and payment information over the phone in accordance with company and data privacy standards.
- Researched and offered alternative accommodation solutions to meet guest preferences and enhance the overall customer experience.
Cleaner
L & V Services
08.2018 - 02.2020
- Cleaned and disinfected restrooms, ensuring facilities were sanitary, stocked, and maintained to company standards.
- Wiped down walls, decorations, appliances, and high-touch surfaces to maintain a spotless and hygienic environment.
- Hand-dusted and polished office furniture, fixtures, and window sills to create a clean and comfortable workspace.
- Vacuumed carpets and rugs in offices, lobbies, and corridors, maintaining a professional and welcoming appearance.
- Ensured all cleaning duties were completed efficiently and on schedule while adhering to safety and sanitation protocols.
Education
High School Diploma -
Hunter High School
West Valley City, UTSkills
- Communication
- Customer Relationship Management
- Customer Service
- Daily Reporting
- Exploration
- Fair Housing Act
- Leasing
- People Management
- Referrals
- Sales
- Standard Operating Procedure (SOP)
- Teamwork
- Tenant Relationships
- Time Management
- Weekly Reports
- Yardi (22)
Languages
English
Spanish
Timeline
Leasing Professional
Greystar Property Management
09.2023 - Current
Reservation & Customer Service Coordinator
Utahs Best Vacation Rentals
02.2020 - 09.2023
Cleaner
L & V Services
08.2018 - 02.2020
High School Diploma -
Hunter High School