Stephanie Marlow
Elizabethton,United States
Summary
Proven leader in streamlining operations and enhancing efficiency, notably at Mullican Flooring, where I leveraged expertise in shipping software and problem-solving abilities to significantly improve departmental performance. Demonstrated excellence in fostering team productivity and safety, achieving consistent on-time delivery rates, and driving customer satisfaction through meticulous attention to detail and organizational skills.
Overview
16
16
years of professional experience
Work History
Lead Shipping Clerk
Mullican Flooring
Johnson City, TN
06.2021 - 05.2024
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Implemented innovative performance metrics tracking system for continuous improvement initiatives in the department''s operations.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections of equipment and workspaces.
- Ensured accurate order fulfillment through meticulous attention to detail in packing, labeling, and documentation tasks.
- Managed high-volume shipments, prioritizing tasks effectively to meet strict deadlines.
Store Manager Trainer
Dollar General
Hampton, TN
08.2017 - 06.2021
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
- Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
- Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Streamlined store operations by optimizing staff schedules and delegating responsibilities
- Oversaw renovations and remodeling projects to enhance store environments, attracting new customers while retaining existing ones.
- Managed budgets, financial reporting, and expense control to ensure profitability for each store location under my supervision.
- Implemented loss prevention strategies to minimize shrinkage rates within the stores.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
Assistant Store Manager
Dollar General
Hampton, TN
04.2012 - 07.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Sales Associate
Dollar General
Hampton, TN
09.2008 - 03.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Diploma - Basic
Happy Valley High School
Elizabethton, TN05.2007
Skills
- Packing and labeling
- Shipping Software
- International shipping
- Freight scheduling
- Self-Motivated and Independent
- Attention to Detail
- Punctual and Reliable
- Warehouse Safety
- Warehousing Operations
- Forklift Operation
- Merchandise staging
- Invoice reconciliation
Timeline
Lead Shipping Clerk
Mullican Flooring
06.2021 - 05.2024
Store Manager Trainer
Dollar General
08.2017 - 06.2021
Assistant Store Manager
Dollar General
04.2012 - 07.2017
Sales Associate
Dollar General
09.2008 - 03.2012
Diploma - Basic
Happy Valley High School