Stephanie Marlow
Elizabethton,United States
Summary
Proven leader in streamlining operations and enhancing efficiency, notably at Mullican Flooring, where I leveraged expertise in shipping software and problem-solving abilities to significantly improve departmental performance. Demonstrated excellence in fostering team productivity and safety, achieving consistent on-time delivery rates, and driving customer satisfaction through meticulous attention to detail and organizational skills.
Overview
16
16
years of professional experience
Work History
Lead Shipping Clerk
Mullican Flooring
06.2021 - 05.2024
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Implemented innovative performance metrics tracking system for continuous improvement initiatives in the department''s operations.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections of equipment and workspaces.
- Ensured accurate order fulfillment through meticulous attention to detail in packing, labeling, and documentation tasks.
- Managed high-volume shipments, prioritizing tasks effectively to meet strict deadlines.
Store Manager Trainer
Dollar General
08.2017 - 06.2021
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
- Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
- Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Streamlined store operations by optimizing staff schedules and delegating responsibilities
- Oversaw renovations and remodeling projects to enhance store environments, attracting new customers while retaining existing ones.
- Managed budgets, financial reporting, and expense control to ensure profitability for each store location under my supervision.
- Implemented loss prevention strategies to minimize shrinkage rates within the stores.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
Assistant Store Manager
Dollar General
04.2012 - 07.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Sales Associate
Dollar General
09.2008 - 03.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Diploma - Basic
Happy Valley High School
Elizabethton, TN05.2007
Skills
- Packing and labeling
- Shipping Software
- International shipping
- Freight scheduling
- Self-Motivated and Independent
- Attention to Detail
- Punctual and Reliable
- Warehouse Safety
- Warehousing Operations
- Forklift Operation
- Merchandise staging
- Invoice reconciliation
Timeline
Lead Shipping Clerk
Mullican Flooring
06.2021 - 05.2024
Store Manager Trainer
Dollar General
08.2017 - 06.2021
Assistant Store Manager
Dollar General
04.2012 - 07.2017
Sales Associate
Dollar General
09.2008 - 03.2012
Diploma - Basic
Happy Valley High School
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