Stephanie Marlow
New Castle ,IN
Summary
Dynamic and dedicated professional with experience as a Shop Assistant at Underdogs Tattoo Gallery. Proven ability in customer service and inventory management, enhancing client satisfaction and operational efficiency. Adaptable and detail-oriented, I am eager to leverage my skills and commitment to contribute positively to a new team environment.
Overview
1
1
year of professional experience
Work History
Shop Assistant
Underdogs Tattoo Gallery
09.2018 - 01.2020
- Maintained payment ledgers and organized receipts according to individual artist.
- Answered all incoming emails to Chad Rowe, Owner/Operator and Artist. These emails included consultations, pricing information, scheduling/rescheduling appointments and answering general questions, while maintaining excellent customer service.
- Answered all incoming phone calls to the shop, and provided answers accordingly.
- Maintained the personal/business calendar for Chad Rowe, Owner/Operator and Artist for the shop.
- Handled all scheduling and rescheduling.
- Assisted customers with product selection and tattoo aftercare guidance.
- Maintained cleanliness and organization of workstations and lobby area.
- Managed inventory levels, restocking supplies as needed for efficient operations.
- Provided support during consultations, helping clients articulate their design ideas.
- Handled customer inquiries professionally, resolving issues to enhance experience.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Greeted customers entering the shop, and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted in training new hires on store procedures, policies, and product knowledge.
Education
GED - Honors Diploma
John H. Hinds Career Center
Elwood, IN06.2003
Skills
- Customer service
- Inventory management
- Relationship building
- Records management
- Adaptability and flexibility
- Safety compliance
I have been a stay at home parent to a special needs child for the last 5 years, and am ready to re-enter the workforce While I don’t have an extensive work history because of that fact, I am very confident in my ability to learn new skills quickly and efficiently, and to apply them with accuracy I feel that I have much to offer as an employee, because I am driven to succeed, and am willing to work hard to achieve that goal
The following are some of the skills that I believe would make me an asset to the team
- Quality assurance
- Honest and dependable
- Reliable and responsible
- Team cooperation
- Attention to detail
- Flexible hours
- Goal driven
- Excellent written and verbal communication
Timeline
Shop Assistant
Underdogs Tattoo Gallery
09.2018 - 01.2020
GED - Honors Diploma
John H. Hinds Career Center