Stephanie Marques
Rahway
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
11
11
years of professional experience
Work History
Office Manager
DiPinto International LLC
08.2021 - Current
- Managed daily office operations, ensuring efficiency and workflow optimization.
- Oversaw daily office operations, ensuring efficiency and effective resource allocation.
- Developed and implemented streamlined administrative processes, enhancing overall productivity.
- Oversaw inventory management, streamlining procurement processes for office supplies.
- Implemented new filing system, enhancing document retrieval speed and accuracy.
- Developed and enforced office policies to improve operational consistency and compliance.
- Handle payroll
- Addressed up to 500 daily in a timely manner
Customer Service Representative
A&F Services
06.2016 - 02.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Input customer information into Crown Daya System
- Called residence and customers to set up delivery appointments
- Managed data entry tasks
- Answered phones to assist with shipment updates
- Assisted drivers making deliveries
Office Manager
New Lusitana Auto Body
06.2014 - 06.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled Payroll
- Managed all insurance claims and payments
- Inspected all vehicles before customer pick up
Education
David Brearley High School
Kenilworth06-2006
Skills
- Customer service
- Fluent in Portuguese
- Task delegation
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Payroll processing
- Document management
- Payroll and budgeting
- Relationship building
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Financial tracking
- Expense reporting
Languages
Portuguese
Native or Bilingual
Timeline
Office Manager
DiPinto International LLC
08.2021 - Current
Customer Service Representative
A&F Services
06.2016 - 02.2021
Office Manager
New Lusitana Auto Body
06.2014 - 06.2016
David Brearley High School
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