Stephanie Marquez
Pompano Beach
Summary
As a self-driven and accomplished Store Owner of Laguna Bay Nursery, Inc., I have developed various skills in customer service, business operations, and sales. By leveraging an exceptional attitude and customer service skills, I have established long-term relationships that boosted sales by 26% in 2024. Skilled in operations management and adept at fostering strong customer relationships, my strategic approach to merchandise planning and market analysis significantly outpaced competitors in Broward and Palm Beach County.
Overview
6
6
years of professional experience
Work History
Store Owner
Laguna Bay Nursery, Inc
Pompano Beach, FL
05.2021 - Current
- Consulted with customers, primarily focusing on landscapers and the City of Pompano Beach to assess needs and propose optimal solutions for their potential work sites and in maintain compliant with the city's regulations.
- Oversee business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
- Studied the agricultural market to determine optimal pricing of goods and capitalize on emerging opportunities amongst my competitors throughout Broward and Palm-Beach County.
- Increased sales by 26% in 2024 in comparison to the sales made in 2023. With each year having an increase in sales and profit margins of 50-60%.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Managed day-to-day business operations.
- Organized and attended trade shows such as TPIE and IAS to showcase products, network with other businesses, attract new customers, and source new inventory for our storefront.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends within the agricultural community.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships, especially within the landscaping community.
Treasury Officer
Laguna Bay Growers Nursery LLC
01.2021 - Current
- Analyzed business processes to identify cost savings and operational efficiencies.
- Improved overall financial reporting by streamlining control processes and reporting structures through the use of Quickbooks.
- Complied with established internal controls and policies in accordance to the Florida Department of Agriculture.
- Checked payroll, vendor payments, and other accounting disbursements for accuracy and compliance per the Florida Department of Revenue.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports for tax purposes.
- Performed banking, business administration and financial tasks to guarantee perfected services for clients.
Virtual Receptionist
PATLive
08.2020 - 01.2021
- Responded to calls to provide information concerning test results for COVID-19 and relief for families receiving assistance through the Florida Department of Children and Families.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information within the DCF.
- Conferred with customers by telephone, chat or email to provide information regarding Medicaid Assistance, Food Assistance, and Temporary Cash Assistance.
Manager
Pizza Hut
06.2019 - 06.2020
- Resolved conflicts amongst staff members, actively listening to concerns and finding the appropriate middle ground.
- Trained and assisted existing employees to maximize team productivity and performance.
- Maintained professional, organized, and safe environment for employees and customers.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Liberal Studies - Law, Business, Society
Florida International University
Miami, FL12-2025
Skills
- Financial planning & tracking
- Merchandise planning
- Operations management
- Store maintenance
- Sales oversight
- Client service
- Small business operations
Languages
Spanish
Native or Bilingual
Software
QuickBooks
Shopify
Timeline
Store Owner
Laguna Bay Nursery, Inc
05.2021 - Current
Treasury Officer
Laguna Bay Growers Nursery LLC
01.2021 - Current
Virtual Receptionist
PATLive
08.2020 - 01.2021
Manager
Pizza Hut
06.2019 - 06.2020
Bachelor of Arts - Liberal Studies - Law, Business, Society
Florida International University
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