Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Stephanie Mars

Kelso,WA

Summary

Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Crew Trainer with One year of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's Restaurant
02.2023 - Current
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Created engaging training materials including presentations, videos, and reference guides for ongoing reference by crew members.

Crew Member

McDonald's Restaurant
06.2017 - 03.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.

Delivery Driver

Domino's Pizza
03.2018 - 05.2019
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Phone Sales Representative

Northwest Health And Safety Network

Education

High School Diploma -

Kelso High School
Kelso, WA
06.2015

Skills

  • Continuous Improvement
  • Report Generation
  • Training Materials Development
  • Team Leadership
  • Active Listening
  • POS Systems
  • Delegating Work
  • Sales expertise
  • Work Planning and Prioritization
  • Complaint resolution
  • Sanitation and cleaning
  • Food safety understanding
  • Task Delegation
  • Employee Training

Certification

  • Licensed Crew Trainer - February 2023-Current

Additional Information

References;

  • Monica Alvarez

1005 North 7th Ave. Kelso, WA, 98626

monicaalvarez901@yahoo.com

(360)353-8198


  • Tyson Spain

1005 North 7th Ave. Kelso, WA, 98626

tysontybo@gmail.com

(360)200-9562


  • Penny Covington

369 Gunclub Road #63 Woodland, WA, 98674

gpennyc@comcast.net

(360)225-7489

Timeline

Crew Trainer

McDonald's Restaurant
02.2023 - Current

Delivery Driver

Domino's Pizza
03.2018 - 05.2019

Crew Member

McDonald's Restaurant
06.2017 - 03.2021

Phone Sales Representative

Northwest Health And Safety Network

High School Diploma -

Kelso High School

Similar Profiles

CREATE PROFILE
Stephanie Mars