Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Hi, I’m
STEPHANIE MARSHALL
Indianapolis,IN
Summary
Overview
16
years of professional experience
Work History
The Liberty Group
Leasing Consultant/Assistant Manager
12.2022 - Current
Job overview
- Managed all aspects of the leasing process, from lead generation to closing
- Conducted interviews and hired new leasing consultants
- Developed and implemented training programs for new and existing employees
- Created and maintained marketing materials
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Robert Half International
Project Assistant - Remote
10.2020 - 06.2023
Job overview
- Timely outreach to applicants and property managers to provide additional information about the Rental Assistance Fund and request application materials.
- Respond to client inquiries regarding program features, application submission, payment timelines and issues, etc., collaborating with other departments and elevating concerns as necessary; and, prepared documentation provided by applicants for review by the final review team.
- Complete objectives and submit weekly reports in a 100% remote work environment. Participated in 15+ hours of ongoing training opportunities to enhance knowledge of and proficiency in rental assistance programs,
- Processed 493 applications totaling approx. $961,709.07 in 3 months. Other administrative duties as assigned.
- Created and updated records and files to maintain document compliance.
Express Employment Professionals
Recruiting Coordinator
01.2020 - 03.2020
Job overview
- Operated and maintained applicant tracking and candidate management systems.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted interviews, administered pre-hire assessments, and coordinated drug tests.
- Collaborated with management on job descriptions and competitive salary ranges.
Kelly Connect & Teleperformance
Remote IOS Tech Support
01.2016 - 12.2018
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
DAMC Dental
Remote Recruiter
01.2008 - 12.2012
Job overview
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated schedules to arrange management interviews with applicants.
- Developed recruiting strategies to identify qualified candidates and build network.
- Studied job descriptions and qualifications to determine applicant requirements.
- Collaborated with hiring managers to understand job requirements and expectations.
- Operated and maintained applicant tracking and candidate management systems.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
Education
Southern New Hampshire UniversityManchester, NH
Associates Degree from Information Technology
06.2024
University Overview
Skills
- Staff Training/Development
- Strategic Sourcing
- Report Generation
- Personnel Recruitment
- ADP Workforce Now
- Taleo
- Salesforce
- Human Resources
- Employee Handbook Development
- New Employee Orientations
- Interviewing Expertise
Accomplishments
Accomplishments
- Directed and managed $75K annual marketing budget and activities including radio, print, and TV
- Conducted new hire orientation as well as OSHA and HIPPA training
- Initiated job market research and analyzed market research findings and documented analysis
- Processed payroll through ADP, maintained the employee handbook, and conducted ongoing staff meetings
- Compiled lists of products, services
- Led advertising and media initiative
- Screened employment applications, interviewed, and recommended qualified candidates
- Collaborated with recruiters and hiring managers to streamline the hiring process
- Initiated Department of Labor collaborations
- Maintained recruitment files, answered phones
- Assembled new hire packets and training packets for ongoing classes as needed
Leadership Experience
Leadership Experience
- Developed and delivered new hire orientation training for all employees, regardless of role or level
- Created a comprehensive curriculum that covered the company's history, culture, policies, and procedures
- Utilized a variety of training methods, including lectures, group activities, and hands-on exercises
- Received positive feedback from participants, including the CEO and the CFO
- Proven leader with a track record of success in leading and motivating teams to achieve goals
- Developed and implemented strategic plans that resulted in increased sales, productivity, and customer satisfaction
- Motivated and inspired team members to consistently exceed expectations
- Built strong relationships with key stakeholders and built consensus
- Demonstrated ability to think strategically and solve problems
- Excellent communication and interpersonal skills
References
References
Available upon requestTimeline
Leasing Consultant/Assistant Manager
The Liberty Group
12.2022 - Current
Project Assistant - Remote
Robert Half International
10.2020 - 06.2023
Recruiting Coordinator
Express Employment Professionals
01.2020 - 03.2020
Remote IOS Tech Support
Kelly Connect & Teleperformance
01.2016 - 12.2018
Remote Recruiter
DAMC Dental
01.2008 - 12.2012
Southern New Hampshire University
Associates Degree from Information Technology
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