STEPHANIE MARTIN
Ladera Ranch,CA
Summary
Customer-oriented Store Manager offering over 25 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
24
24
years of professional experience
Work History
Executive Team Leader, Human Resources
Target
Lake Stevens, WA
10.2023 - 11.2024
- Identified and recruited qualified staff to fill open positions.
- Managed employee relations issues, including performance management and disciplinary action as necessary.
- Conducted exit interviews with departing employees to identify areas of improvement.
- Provided guidance and support to managers regarding HR policies, procedures, and practices.
- Established a positive working environment by resolving conflicts between team members or departments when needed.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Achieved the lowest Absent percentage in the District for the year - 5.9%.
- Organized outreach efforts to build awareness about volunteering opportunities within the community.
- Led the District by achieving over 650 Volunteer Hours for the Year
Store Manager
Nordstrom Rack
Lynnwood, WA
04.2019 - 05.2022
- Accountable for store operations, sales, and employees of stores up to $23 million in annual sales volume
- Oversaw up to 75 employees with 10 managers as direct reports
- Produced 3 consecutive years of sales growth increases as per plan
- Managed expense budgets, in efforts to reduce overall operating costs
- Led strategic planning for daily, monthly, and seasonal merchandising to drive sales results
- Partnered cross-functionally with all department leads to achieve success including recruitment and development of all
- Promoted over 30 employees to local/regional market, top developer of talent in the district
- Awarded top customer service recognition 2 times, Shopkeeper 3 consecutive months in Q4-2021 and Shopkeeper of the Quarter for Q4-2021.
Sales & Styling Manager
Nordstrom, Bellevue
Bellevue, WA
02.2015 - 04.2019
- Primary trainer of selling and service to 20+ department managers and 800+ employees
- Store Volume responsibility of $150 million
- Manager of all store selling programs, to include Personal Stylists, Independent Stylists, Style Board and Nordstrom to You
- Influenced and mentored storewide initiatives, selling culture and digital tools to increase sales
- Managed storewide customer outreach and retention practices
- Identified and nurtured Stylist team and key salespeople to develop and retain clientele
- Consistent communication with Department managers and key leadership down the pyramid.
- Interim Rack Store Manager for the District
Department Manager
Nordstrom
Lynnwood
12.2011 - 02.2015
- Supported a variety of selling departments
- Created an environment that is passionate about customer ser vice
- Collaborated with the merchant team to ensure that the customer receives the finest in fit, quality, value, and selections
- Ensured the aesthetic and functional display of merchandise to maximize sales and results
- Trained, coached and developed team
- Managed employees to meet or exceed their sales goals
- Planned, prepared and executed monthly business plans to achieve department volume goals
- Consistent department growth year after year driving top business results in the store
- Promoted and mentored 23 employees
Recruiting Manager
Full Line and Rack Stores, Nordstrom
Seattle, WA
05.2010 - 12.2011
- Managed the operations of the Full-line and Rack recruiting functions
- Managed the company-wide conversion of all technical recruitment systems (applicant tracking and electronic on boarding application) to Taleo
- Developed and implemented HR and recruiting practices and systems that encourage empowerment, creativity and quality productivity and the development of a superior workforce
- Managed 10 direct reports who supported recruiting initiatives within the organization
- Brought a renewed focus to the Internship program
- Improved the growth and candidate experience of the program; 20% increase in growth and retention
- Partnered with HR leaders to develop tailored staffing and recruiting practices across the organization.
Regional Recruiter
Nordstrom
OC/LA/SD, CA
08.2006 - 05.2010
- Strategic recruiting partner to three regions of 45 retail stores with a rolling average of 200 open positions
- Increased applicant flow by 50% against previous years through effective sourcing, community outreach, advertising, and utilization of the ATS
- Developed and implemented recruiting and hiring business process for Full Line new store openings
- Improved retention of employee population by training and coaching all business partners
- Facilitated and coordinated the major components of the Retail Internship Management program
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Created and maintained strong alliances with over 50 local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
Nordstrom
02.2001 - 08.2006
Education
Business Administration
University of California
Riverside, CASkills
- Dynamic leader, who motivates, inspires and persuades others
- Self-directed, "Big Picture" thinker; skilled at identifying, developing, and implementing innovative solutions that drive results
- Ability to navigate and influence change and establish priorities in an ambiguous environment
- Exemplifies and upholds the highest standards of customer service
Timeline
Executive Team Leader, Human Resources
Target
10.2023 - 11.2024
Store Manager
Nordstrom Rack
04.2019 - 05.2022
Sales & Styling Manager
Nordstrom, Bellevue
02.2015 - 04.2019
Department Manager
Nordstrom
12.2011 - 02.2015
Recruiting Manager
Full Line and Rack Stores, Nordstrom
05.2010 - 12.2011
Regional Recruiter
Nordstrom
08.2006 - 05.2010
Nordstrom
02.2001 - 08.2006
Business Administration
University of California
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