Stephanie Martin
Eugene,OR
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Shari's Cafe and Pies
Eugene, OR
05.2013 - Current
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided training to new employees on company policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant Manager
Coburg Crossing Cafe
Coburg, OR
07.2023 - 07.2024
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Maintained detailed records of sales transactions and daily shift reports.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Manger
Waffel House
Baton Rouge, LA
03.2007 - 04.2011
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Ensured compliance with all food safety regulations and sanitation standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
High School Diploma -
Springfield High School
Springfield, OR06-1992
Skills
- Stock management
- Store Organization
- Customer Relations
- Operations Oversight
- POS systems operations
- Team Building and Leadership
- Staff Scheduling
- Customer Service
- Inventory Control
- Issue Resolution
- Sales Growth
Certification
Food Handlers Card
OLCC Permit
Timeline
Assistant Manager
Coburg Crossing Cafe
07.2023 - 07.2024
Assistant Store Manager
Shari's Cafe and Pies
05.2013 - Current
Manger
Waffel House
03.2007 - 04.2011
High School Diploma -
Springfield High School