Stephanie Martin

New Windsor

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Hudson Water Club. Skilled in team leadership and problem-solving, adept at fostering positive relationships and efficiently managing resources. Demonstrated success in improving service quality and operational efficiency, ensuring a standout customer experience.

Overview

years of professional experience

Work History

Assistant Manager

Hudson Water Club

Haverstraw, NY

04.2017 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.

Supervisor/Head Server

Ikaros

New Windsor, NY

12.2007 - Current

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.

Biologics Coordinator

Allergy & Asthma Care

Suffern, NY

01.2014 - 04.2018

Ensured adherence to safety protocols during daily tasks, maintaining a safe work atmosphere for all personnel.
Established strong working relationships with vendors and suppliers to secure high-quality materials at competitive prices.
Maintained open communication channels with colleagues and supervisors through regular meetings and briefings, promoting a cohesive work environment.
Managed inventory levels of raw materials and consumables, ensuring uninterrupted operations within the facility.
Collaborated with cross-functional teams to optimize biologics production processes.

Education

BBA - Business Administration And Management

University of Phoenix, Tempe, AZ

05-2014

Ranked in Top 10% of class
4.0 GPA

Skills

Customer service
Money handling
Team leadership
Decision-making

Time management
Customer relations
Problem-solving

Timeline

Assistant Manager - Hudson Water Club

04.2017 - Current

Biologics Coordinator - Allergy & Asthma Care

01.2014 - 04.2018

Supervisor/Head Server - Ikaros