Stephanie Martin
Waverly,VA
Summary
Seeking part time, remote, customer service/patient advocate position in healthcare.
Personable and empathetic, equipped with strong communication and problem-solving abilities. Familiar with healthcare procedures and adept at handling patient inquiries and managing healthcare information systems. Capable of making positive impact by delivering exceptional customer service and ensuring patient satisfaction.
Overview
29
29
years of professional experience
Work History
Veterinary Clinic Assistant
Disputanta Animal Hospital
04.2024 - 12.2024
- Maintained a safe and comfortable environment for patients in the clinic''s treatment area.
- Bathed animals, as needed, to maintain hygiene, and comfort.
- Provided compassionate care to animals during their stay at the clinic's treatment area.
- Ensured a clean and sanitary environment for patients by performing daily cleaning tasks, as needed.
- .Prepared surgical instrument packs and drapes, as needed, for use in sterile environments by processing in autoclave.
- Followed safety protocols for handling animals.
- Observed animals for signs of distress or illness.
- Prepared and administered diets and feedings for cats being boarded, according to client and veterinary instructions.
Registered Nurse (RN)
YesCare Corporation
02.2018 - 10.2023
- Providing medical care for the incarcerated individual in a regional jail
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Documented treatments delivered, medications and IVs .
- Evaluated patient histories, complaints, and current symptoms.
- Provided skilled, timely and level-headed emergency response.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Registered Nurse, Charge
Armor Correctional Health Services
01.2016 - 01.2018
- Nursing care of the incarcerated male in a state prison environment
- Monitoring the health and well being of incarcerated males in a medical observation unit of a state prison
- Administering medications and performing procedures as ordered and prescribed by the physician
Registered Nurse, Charge
Waverly Health and Rehabilitation Center
05.2015 - 12.2015
- Care of 20+ residents in a long term care and skilled rehabilitation nursing facility
- Overseeing nursing assistants and other ancillary support team members
- Collaborates with interdisciplinary team to achieve an overall positive outcome of care
- Daily multitasking and decision making to achieve a safe and healthy environment for residents
- Collaborating with physicians and other healthcare professionals
- Monitoring for changes in resident conditions
Cashier/Customer Service
PETSMART, INC
01.2013 - 01.2015
- Help customers select products that best fit their pet care needs
- Educate customers on product and service offerings
- Exceptional customer service to differentiate and promote the company brand
- Collaborate with fellow associates and customers to give exceptional service throughout the entire shopping and purchasing experience
- Built customer confidence by actively listening and sharing knowledge about individual care of their pets
- Balance the needs of multiple customers simultaneously in a fast-paced retail environment
- Process all sales transactions accurately and in a timely fashion
- Interact enthusiastically with pet customers and their people
Caregiver
01.2008 - 01.2014
- Cared for elderly parents, both affected with dementia, including assisting with activities of daily living
- Aided with general decision making
- Preserved as much independence as possible while respecting dignity
- Assisted with adequate nutrition and fluid intake
- Showed compassionate care
- Provided transportation, assistance, and companionship
- Maintained a safe environment
Staff Registered Nurse
VIRGINIA COMMONWEALTH UNIVERSITY MEDICAL CENTER
01.1998 - 01.2007
- Implemented new floor assignments based on evaluation of staffing requirements
- Communicated with interdisciplinary team to achieve positive patient outcomes
- Oversaw support staff
- Cared for adult women, including general medical/surgical, general gynecological surgery, gynecological oncology surgery, as well as perinatal nursing
- Cared for the healthy newborn infant
- Administered medications and treatments per physician order
- Respected cultural, religious, and moral values and beliefs
- Gained trust of patients with compassion
Staff Registered Nurse
JOHN RANDOLPH MEDICAL CENTER
01.1996 - 01.1998
- Prepared patients of all ages undergoing outpatient surgical procedures, including intravenous infusions, cardiac catheterizations, and cardioversions
- Attended to preoperative, post-operative, and post-procedure care
- Kept patients as comfortable as possible while monitoring and assessing their recovery
- Liaison between the medical team, patients, and family members
- Taught post-op/post procedure care at home
- Made sound decisions consistent with medical protocol
- Strong assessment skills to determine necessary patient care
- Floated to endoscopy unit
- Cared for adult general medicine and surgical patients
Education
Associate of Applied Science - Nursing
John Tyler Community College
Chester, VA05-1996
Skills
- Compassionate care
- Medication and IV administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Patient care
- Wound care
- Compassion and empathy
- Licensed RN
- Customer service
- Customer assistance
Timeline
Veterinary Clinic Assistant
Disputanta Animal Hospital
04.2024 - 12.2024
Registered Nurse (RN)
YesCare Corporation
02.2018 - 10.2023
Registered Nurse, Charge
Armor Correctional Health Services
01.2016 - 01.2018
Registered Nurse, Charge
Waverly Health and Rehabilitation Center
05.2015 - 12.2015
Cashier/Customer Service
PETSMART, INC
01.2013 - 01.2015
Caregiver
01.2008 - 01.2014
Staff Registered Nurse
VIRGINIA COMMONWEALTH UNIVERSITY MEDICAL CENTER
01.1998 - 01.2007
Staff Registered Nurse
JOHN RANDOLPH MEDICAL CENTER
01.1996 - 01.1998
Associate of Applied Science - Nursing
John Tyler Community College
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