Dedicated professional with expertise in life skills training and resource coordination. Proven ability to build trust with clients and implement personalized support plans for effective mental health support.
Overview
7
7
years of professional experience
Work History
Founder
Safe Passage Housing, Inc.
Fishers, Indiana
03.2020 - Current
Supported individuals in developing essential life skills for independent living.
Implemented personalized support plans tailored to individual needs and goals.
Established rapport with clients to foster trust and engagement in programs.
Collaborated with external agencies to ensure comprehensive service delivery.
Coordinated transportation services so that program participants had reliable access to essential appointments or activities outside of their residences.
Assisted clients in developing healthy coping strategies to manage stressors related to daily life tasks such as grocery shopping or meal planning.
Assisted participants in obtaining necessary resources such as employment services, public benefits, medical care, or mental health counseling.
Worked closely with case managers to ensure smooth transitions into appropriate living situations after discharge from residential treatment programs.
Collaborated with other agencies to coordinate housing placement for participants.
Connected individuals with relevant community resources and coordinated referrals.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Answered questions and responded to inquiries to deliver high level of service to patients.
Employment Agency Owner
A Chance Re-Employment Agency,LLC
Fort Wayne, IN
10.2018 - Current
Conducted intake interviews to assess client employment needs and goals.
Coordinated with local employers to identify job openings and opportunities.
Developed tailored job placement strategies for diverse client needs.
Established partnerships with local businesses to enhance employment opportunities.
Managed daily operations of the agency, ensuring efficient service delivery.
Trained and mentored staff on client engagement and placement processes.
Conducted market research to identify trends in employment and hiring practices.
Facilitated workshops to improve job-seeking skills for clients.
Coordinated outreach programs to connect with underrepresented job seekers.
Participated in networking events within the industry gaining valuable contacts that helped grow the business.
Negotiated contracts with vendors ensuring favorable terms while still maintaining quality services.
Designed an incentive program that increased employee motivation resulting in improved productivity.
Provided one-on-one counseling to help clients overcome employment barriers.
Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
Education
MBA - Business Administration
University of Saint Francis
Fort Wayne, IN
05-2016
Master of Science - Health Care Administration
University of Saint Francis
Fort Wayne, IN
12-2015
Skills
Life skills training
Resource coordination
Client assessment
Employment networking
Client relationship management
Problem solving
Effective communication
Conflict resolution
Mental health support
Program development
Job placement strategy
Support residents
Community resource navigation
Needs assessment
Client needs assessments
Social justice advocacy
Community outreach programs
Verbal and written communication
Teamwork and collaboration
Community Resources Understanding
Coordinate service referrals
Board Memberships and Volunteer Experience
Active Board Member of Ivy Tech State College -Fort Wayne and Kosciusko County Campus
Active Advisory Board Member of Ivy Tech State College- Fishers Campus
Active Board Member of United Way Community Impact Committee- Fort Wayne
Active Board Member of A Better Way Outreach Clinic- Indianapolis, Indiana
Active Programming Volunteer for Men and Women inmates in the Marion County Jail
Active Ministry Volunteer for Women inmates in the Hamilton County Jail
Active Member of the Continuum of Care for Marion County and Hamilton County