Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephanie Martin

Stephanie Martin

Liverpool,NY

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in management, customer service and inner-office operations.

Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.

Upbeat Administrative Specialist well-versed in completing multiple tasks simultaneously and following through on achieving all project goals. Successful at overseeing reception duties and coordinating purchasing functions. Adept at business correspondence, travel arrangements and event coordination.

Reliable and detail-focused administrative specialist offering several years of superior staff support, including projects management, business correspondence and document storage. Expertise in maintaining, tracking and compiling data for reports. Prioritizes effectively to address competing priorities in dynamic environments. .

Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Resourceful Coordinator with background providing office management and customer and administrative support. Polished in scheduling meetings, maintaining calendars, answering phones and updating databases. Proficient in various software and report generation.

Perceptive administrative specialist ready for a new position where impeccable administrative talents can be utilized. Familiar with all procedures and principles of office management. Skilled in using google suite, microsoft office, spreadsheets and database management programs. Excellent written and verbal communication talents to maintain excellent relationships with clients and co-workers.

Adaptable Administrative Specialist with background in managing office functions, coordinating schedules, and providing support to management. Strengths include strong organizational abilities, exceptional communication skills, and adeptness at multitasking. Noted for enhancing operational efficiency in previous roles by streamlining processes and optimizing resource utilization.

Organized Administrative Specialist known for high productivity and efficient task completion. Specialize in data management, scheduling coordination, and document preparation. Excel in communication, time management, and problem-solving to enhance office operations and support team objectives.

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.

Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

12
12
years of professional experience

Work History

Outpatient Administrative Specalist

SUNY Upstate Medical University Hospital
Syracuse, NY
03.2021 - 01.2022
  • Updated patient financial information to promote accurate record keeping.
  • Helped patients complete paperwork and explained processes and procedures.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Communicated with patients to gather intake data and verify chart information.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Assisted with hospital admissions and paperwork.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Managed medical practice administrative needs to provide patient satisfaction.

Patient Access Representative

Crouse Irving Memorial Hospital
Syracuse, NY
04.2014 - 03.2021
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Called insurance companies and verified patient coverage.
  • Obtained health, financial and religious information from patients at time of admission.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Received and stored patients' valuables and other belongings, as requested.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Trained facility volunteers on guest relations procedures and patients' rights.
  • Helped protect providers and facility from legal liabilities by proactively assessing risks.
  • Helped patients obtain health care services by setting up referrals.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Used sliding payment scale to assess fair charges for patient healthcare.
  • Educated patients and caregivers in the use of at-home healthcare equipment.
  • Explained policies, procedures and services to patients.

Server

Buffalo Wild Wings
Cicero, NY
06.2013 - 06.2014
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Refilled drinks and checked with diners to meet specific needs.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Monitored dining rooms for safety and customer needs.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Suggested additional items to customers to increase restaurant sales.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

Scheduling Coordinator

St Joseph's Family Physicians
Liverpool, NY
01.2010 - 04.2014
  • Set and confirmed patient appointments.
  • Developed effective scheduling processes to achieve production objectives.
  • Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
  • Monitored daily/weekly staffing to census ratios and facilitated approved schedule adjustments when necessary.
  • Maintained client and staff roster with completed and current information.
  • Reviewed schedules of staff scheduled off or call-ins and reassign patient visits accordingly.
  • Coordinated with supervisor and manager to develop and execute production plans.
  • Resolved material and manpower shortage problems quickly and efficiently.
  • Entered information into system to update status reports.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Checked accuracy and integrity of system information and located missing details.

Education

High School Diploma -

Cicero-North Syracuse High School
Cicero, NY
06.2004

Some College (No Degree) - EMT

Guthrie Cortland Medical Center
Cortland, NY

Skills

  • Active listening
  • Communication
  • Decision-making
  • Clerical
  • MS Office
  • Organizational skills
  • Working collaboratively
  • Organization
  • Basic Math
  • Leadership
  • Team building
  • Computer skills
  • Multitasking
  • Supervision
  • Data Management
  • Training & Development
  • First Aid/CPR
  • People skills
  • Customer service
  • Patient communication
  • Appointment scheduling
  • Conflict resolution
  • Time management
  • Regulatory compliance
  • Interpersonal skills
  • Team collaboration
  • Record keeping
  • Strong work ethic
  • Multitasking and organization
  • Task prioritization
  • Quality control
  • Guest engagement
  • Professional appearance
  • Guest relations management
  • Calm demeanor
  • Relationship management
  • Exceptional customer service
  • Memory retention
  • Order accuracy
  • Bill computation
  • Performance improvement
  • Positive guest interactions
  • Cash handling
  • Shift management
  • Insurance verification
  • Patient registration
  • HIPAA compliance
  • Electronic health records
  • Customer relationship management
  • Scheduling optimization
  • Data entry accuracy
  • Effective communication
  • Problem solving
  • Attention to detail
  • Fee collection
  • Pre-admission requests
  • Verbal and written communication
  • Strong empathy
  • EMR
  • Relationship building
  • Quality assurance
  • Resource allocation
  • Medical billing
  • Patient identity verification
  • Multi-channel communication
  • Customer follow-up
  • EMR updating
  • Referral coordination
  • Data entry
  • [Language] fluency
  • Complaint processing
  • Call screening
  • Training coordination
  • Problem-solving
  • Statistical data management
  • Admitting coordination
  • Registration management
  • Process improvement
  • Friendly and outgoing
  • Financial procedures adherence
  • Health insurance knowledge
  • Work quality evaluation
  • Paging systems
  • Information collection
  • Medical terminology
  • Patient education
  • Money handling
  • Privacy regulations knowledge
  • Patient check-in
  • Team leadership
  • Flexible schedule
  • Policy understanding
  • Eligibility determination
  • Insurance billing
  • Records maintenance
  • Appointment reminders
  • Post-discharge care coordination
  • Insurance company billing
  • Scheduling diagnostic procedures
  • Healthcare systems navigation
  • Intake assessment
  • System updating
  • Registration and admissions
  • Phone and email etiquette
  • Patient feedback management
  • Payment processing
  • Formularies
  • Financial needs determination
  • Gathering information from patients
  • Insurance forms processing
  • Negotiation
  • Adaptability
  • Risk management
  • Administrative and office support
  • Interpreting physician orders
  • Health insurance verification
  • Client relationship management
  • Administrative support
  • Regulatory adherence
  • Strong organization
  • Medical terminology proficiency
  • Cross-functional coordination
  • Patient care coordination
  • Initial trauma life support
  • Transcription skills
  • Typing speed
  • Patient health information Access
  • Goal setting
  • Care coordination
  • Patient scheduling
  • Patient relations
  • Professionalism and ethics
  • Resourcefulness and initiative
  • Healthcare industry
  • Data entry proficiency
  • Transfer coordination
  • Cross-cultural sensitivity
  • Patient confidentiality
  • Strong interpersonal skills
  • Electronic recordkeeping
  • Payment collection
  • Teamwork
  • Certified coding specialist - physician - based
  • Heartsaver first aid CPR AED
  • Healthcare reimbursement
  • Problem-solving abilities
  • Teamwork and collaboration
  • Medical records storage
  • MEDITECH EHR software
  • Heartsaver CPR AED
  • Medical transcription
  • Analytical skills
  • Data analysis
  • Medical software proficiency
  • Medical records retrieval
  • Data integrity
  • Self motivation
  • Heartsaver CPR AED (CPR AED)
  • Continuous improvement
  • Critical thinking
  • Medical administrative specialist (CMAS)
  • Medical research
  • Health Data Standards
  • Healthcare management
  • Excellent communication
  • Medical imagery collection
  • Professionalism
  • Problem-solving aptitude
  • Multitasking capacity
  • Health information systems
  • Health informatics
  • Insurance and coding specialist (NCICS)
  • Reliability
  • Coding and Classification
  • Time management abilities
  • Insurance and coding specialist
  • Written communication
  • Medical record management
  • Emergency department procedures
  • Communication skills
  • Adaptability under pressure
  • Medical documentation
  • Airway management
  • Triage prioritization
  • Advanced clinical assessment
  • Toxicology
  • Patient stabilization
  • Neurological emergencies
  • Emergency medicine expertise
  • Compassionate patient care
  • Cardiac life support
  • Continuing education
  • Medical team collaboration
  • Trauma management
  • Psychiatric emergencies
  • Healthcare ethics
  • Clinical documentation
  • Public health awareness
  • Quality improvement
  • Orthopedic injury management
  • Rapid decision making
  • Teaching
  • Respiratory care
  • Environmental emergencies
  • Language proficiency
  • Disaster response
  • Obstetric emergencies
  • Office administration
  • Interpersonal communication
  • Preparing treatment rooms
  • Confidentiality
  • Patient database maintenance
  • Patient eligibility requirements
  • Answer telephones
  • Office coordination
  • Co-payment collection
  • Documentation review
  • Payment scheduling and collection
  • Basic life support for health care providers
  • Documentation and recordkeeping
  • BLS certified
  • Office equipment operation
  • Patient data management
  • Detail-oriented
  • Persuasion techniques
  • Product use optimization
  • On-site demonstrations and training
  • Work prioritization
  • Scheduling processes
  • Documentation accuracy
  • Patient privacy advocacy
  • Patient privacy protection
  • Patient privacy regulations
  • Patient Privacy Rights
  • Maintaining patient privacy
  • Patient privacy
  • Patient privacy laws
  • Patient privacy compliance
  • Patient privacy maintenance
  • Patient tracking
  • Patient medical records maintenance
  • Patient advocacy initiatives
  • Special needs patients experience
  • Educating patients
  • Patient identification verification
  • Patient triage coordination
  • Patient delivered partner medication
  • Patient education expertise
  • Patient intake process
  • Patient positioning proficiency
  • Inpatient and outpatient care
  • Patient assessments and care
  • Epic inpatient clinical documentation
  • Maintaining patient confidentiality
  • Patient monitoring
  • Patient coordination
  • Patient flow optimization
  • Patient rights
  • Privacy by design
  • Patient referrals
  • Inpatient coding proficiency
  • Emergency patient care
  • Patient assessment expert
  • Patron privacy
  • Patient scheduling experience
  • Patient interview expertise
  • Communicating to patients and families
  • Patient assistance
  • Privacy policy development
  • Privacy and confidentiality
  • Patient assessment strategies
  • Patient listener
  • Patient paperwork
  • Patient shielding
  • Patient and family interaction
  • Privacy policies
  • Patient coverage verification
  • Patient advocacy commitment
  • Residential and outpatient treatment
  • Outpatient services
  • Patient ambulation support
  • Experienced with [diagnosis] patients
  • Patient retention
  • Patient admitting
  • Total patient care
  • Patient preparation
  • Confidentiality and privacy practices
  • EMR management
  • Patient advocacy
  • Patient eligibility verification
  • Claims processing
  • Policy adherence
  • EHR management
  • Insurance claims follow-up
  • Call center experience
  • Follow-up skills
  • Record maintenance
  • Empathy and patience
  • Patient payment processing
  • Scheduling coordination
  • Regulatory knowledge
  • Financial communication
  • Detail orientation
  • Professional demeanor
  • Stress tolerance
  • PPE use
  • Analytical thinking
  • [Type] Software Proficiency
  • Dependable and responsible
  • Clerical support
  • Microsoft office
  • Flexible and adaptable
  • Remote office availability
  • Verbal communication
  • Data management
  • Patient intake
  • Body mechanics knowledge
  • Blood glucose testing
  • Infection control
  • Basic life support
  • Patient observation
  • Vital signs monitoring
  • Restocking supplies
  • Patient hygiene management
  • Qualified in patient transport
  • Sterilization techniques
  • Vitals documentation
  • Mobility assistance aptitude
  • CPR certification
  • Safety protocols
  • Information protection
  • Compassionate care
  • Oxygen therapy
  • Health monitoring
  • Healthcare expertise
  • Acute and rehabilitative care
  • Clinical training
  • Patient mobility training
  • Blood glucose monitoring
  • Mobility assistance
  • Wound care
  • Emergency response
  • Medical laboratory procedures
  • High level of autonomy
  • Patient services
  • Data collection
  • Professional bedside manner
  • Specimen collection
  • Monitoring patient conditions
  • Acute care
  • Adaptable
  • Patient positioning

Timeline

Outpatient Administrative Specalist

SUNY Upstate Medical University Hospital
03.2021 - 01.2022

Patient Access Representative

Crouse Irving Memorial Hospital
04.2014 - 03.2021

Server

Buffalo Wild Wings
06.2013 - 06.2014

Scheduling Coordinator

St Joseph's Family Physicians
01.2010 - 04.2014

High School Diploma -

Cicero-North Syracuse High School

Some College (No Degree) - EMT

Guthrie Cortland Medical Center
Stephanie Martin