STEPHANIE MARTIN
Fort Lauderdale,FL
Summary
People-focused leader with a strong record of building, coaching, and inspiring high-performing teams. Skilled at driving revenue growth, strengthening client retention, and creating a culture of accountability and excellence. Recognized for developing future leaders and leading teams to consistently exceed performance goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
City Deputy Manager
IWG
06.2017 - Current
- Partnered with the City Manager to oversee 4-6 business centers while maintaining full responsibility for leading operations at a primary location. Championed revenue growth by driving client engagement, upselling, and cross-selling solutions that strengthened retention and expanded account value. Recruited, onboarded, and trained Community Associates, fostering a high-performance culture that upheld rigorous operational standards and exceeded client expectations. Acted as second-in-command to the City Manager, ensuring seamless operations, compliance, and profitability across the market.
Account Executive-Indirect Channel
AT&T
06.2012 - 03.2017
- Led territory growth by building and expanding strategic partnerships that drove adoption of AT&T’s advanced service portfolio. Influenced indirect sales leadership to strengthen brand visibility, increase market penetration, and accelerate revenue performance across the region.
Retail Store Manager - Level 3
AT&T
11.2001 - 06.2012
- Drove transformation in sales performance by creating incentive programs, operational improvements, and a high-performance sales culture. Recruited, developed, and mentored a team that grew from 6 to over 20 consultants, achieving the #1 store in Long Term Value performance across South Florida. Oversaw all aspects of daily operations, ensuring alignment with corporate goals and superior customer satisfaction.
Account Support Representative
AT&T
06.1996 - 11.2001
- Supported and streamlined Small Business outside sales operations by managing administrative functions for the Sales Manager, coordinating accurate order processing, and optimizing team workflows. Enhanced operational efficiency and enabled sales staff to focus on business development, contributing to stronger client relationships and revenue growth.
Customer Service & Fraud Prevention Specialist
AT&T
05.1993 - 06.1996
- Led customer engagement efforts by resolving billing inquiries, troubleshooting technical issues, and guiding clients on AT&T products and services. Collaborated with internal and external teams to implement solutions that reduced customer losses, strengthened retention, and elevated overall service quality.
Night Audit Manager
Westin Hotel
05.1988 - 05.1993
- Directed and coordinated overnight front desk and audit operations, ensuring accurate financial reconciliation, system maintenance, and balanced daily transactions. Provided leadership in resolving issues and streamlining workflows, enhancing operational efficiency and guest experience.
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Skills
- Strong leadership, team motivation, and coaching
- Strategic presentations and client engagement
- Data analysis, reporting, and business insights
- Strong communication (oral & written)
- Microsoft Office Suite proficiency
- Organizational excellence and attention to detail
- Problem-solving and analytical thinking
- High performance in fast-paced environments
- Self-motivated, proactive, and accountable
Certification
State of Florida Real Estate License
Awards
AT&T Service Excellence Award 2013, Advanced Retail Management Certification 2009, Power Ranked #1 store South Florida in 2007
Timeline
City Deputy Manager
IWG
06.2017 - Current
Account Executive-Indirect Channel
AT&T
06.2012 - 03.2017
Retail Store Manager - Level 3
AT&T
11.2001 - 06.2012
Account Support Representative
AT&T
06.1996 - 11.2001
Customer Service & Fraud Prevention Specialist
AT&T
05.1993 - 06.1996
Night Audit Manager
Westin Hotel
05.1988 - 05.1993
Bachelor of Science - Hospitality Management
Johnson & Wales University