Stephanie Martin
Simpsonville,SC
Summary
Dynamic Branch Manager with a proven track record at OneMain Financial, excelling in operations management and customer relationship building. Enhanced team productivity through effective coaching and mentoring, while implementing process improvements that streamlined workflows. Committed to achieving branch targets and fostering a collaborative environment, ensuring exceptional service quality and client satisfaction.
Overview
15
15
years of professional experience
Work History
Branch Manager
Regional Finance
09.2025 - 12.2025
- Developed training programs to enhance employee skills aligned with organizational goals.
- Ensured compliance with regulatory standards through regular audits and staff training sessions.
- Cultivated relationships with clients to drive retention and expand service offerings within the community.
- Coordinated marketing initiatives to promote financial products, increasing brand awareness in local markets.
Sales Associate
Regional Finance
02.2025 - 08.2025
- Delivered exceptional customer service, enhancing client relationships and retention.
- Processed loan applications efficiently, ensuring compliance with regulatory standards.
- Developed product knowledge to effectively address customer inquiries and needs.
- Assisted in training new sales associates on company policies and procedures.
Branch Manager
First Heritage Credit LLC
09.2024 - 01.2025
- Directed daily operations to ensure optimal branch performance and customer satisfaction.
- Mentored staff to enhance team productivity and foster a collaborative work environment.
- Implemented process improvements that streamlined loan approval workflows and reduced turnaround times.
- Analyzed financial reports to identify trends, informing strategic decision-making for branch growth.
Branch Manager
OneMain Financial
07.2016 - 09.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Business Manager
Bob Ledford’s Adventure Motor Homes
09.2010 - 05.2016
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
Education
GED -
Hillcrest High School
Simpsonville, SCSkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Coaching and Mentoring
- Relationship building and management
- Client Relationship Management
- Verbal/written communication
- Operations Management
- Decision-Making
- Team Player
- Sales management
- Business Development
Timeline
Branch Manager
Regional Finance
09.2025 - 12.2025
Sales Associate
Regional Finance
02.2025 - 08.2025
Branch Manager
First Heritage Credit LLC
09.2024 - 01.2025
Branch Manager
OneMain Financial
07.2016 - 09.2024
Business Manager
Bob Ledford’s Adventure Motor Homes
09.2010 - 05.2016
GED -
Hillcrest High School