Reading
Hi, I’m
Stephanie Martinez
Front Desk Receptionist
Sheridan,WY
‘If everybody minded their own business,’ the Duchess said in a hoarse growl, ‘the world would go round a good deal faster than it does.’
Lewis Carroll
Summary
Dedicated, detail-oriented, and highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
1
year of professional experience
3
years of post-secondary education
Work History
Baymont Inn & Suit HotelSheridan, WY
Front Desk Receptionist
08.2022 - Current
Job overview
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Enforced policies and procedures to increase efficiency.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained 100% accuracy in transferring correct data from payroll spreadsheets into system.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Processed timecards and payroll data for team of employees.
- Completed payroll accurately and timely to meet employee expectations.
Education
Northern Wyoming Community College District - Sheridan CollegeSheridan, WY
Associate of Arts from History
08.2020 - 05.2023
University Overview
- Honor Roll Fall 2021-2023
- Hathaway with Honors Scholarship Recipient
- Completed AP course in Statistics
- Relevant Coursework: Accounting & Psychology
Skills
Telephone etiquette
Travel coordination
Skilled in Saber and Microsoft Office Suite
Welcoming guests
Multi-line phone systems
Supply stocking
Time management
Problem-solving skills
Cash Handling
Word processing
Flexible and Adaptable
Multitasking Abilities
Attention to Detail
Interpersonal Communication
Dependable and Responsible
Complaint resolution
Sensitive information handling
Office organization
Interests
Learning
Travel
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front Desk Receptionist
Baymont Inn & Suit Hotel
08.2022 - Current
Northern Wyoming Community College District - Sheridan College
Associate of Arts from History
08.2020 - 05.2023