Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Stephanie Martinez

Arbuckle,CA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Material Clerk Secretary

T & P Farms
  • Coordinated efficient materials flow by swiftly resolving complaints and eliminating delays
  • Responded promptly to customer, vendor and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

Customer Service Representative

Ritchie Brothers Auctioneers
03.2019 - Current
  • Balancing checks, debit and credit card payments
  • Managing/approving tax revisions
  • Reviewing invoices and checking for outstanding balances and title demands
  • Gathering seller information to begin creating contract with sales representatives.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Fostered customer-centric culture within team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Lead Key Holder

Dollar General
04.2018 - 01.2019
  • Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity
  • Centered team members' attitudes on serving and delighting customers to capture and increase loyalty.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
  • Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.

Continuous Quality Improvement

Olam International
07.2017 - 10.2017
  • Strengthened team by properly training new technicians on production procedures
  • Improved product quality by reducing production errors and correcting ongoing problems.
  • Collaborated with cross-functional teams to identify opportunities for process improvements and drive change.
  • Optimized processes for increased efficiency by identifying areas for improvement and implementing corrective actions.

Education

Some College (No Degree) - Business Administration

Woodland Community College
Woodland, CA

High School Diploma -

Pierce High School
Arbuckle, CA
06.2016

Skills

  • Outlook
  • Sharepoint
  • Excel
  • Ability to work in high pressure situations
  • Punctual
  • Adaptable and willing to learn
  • Excellent written and verbal communication
  • Thrives in team environment
  • Excellent in mediation and negotiation
  • Directing phone calls and messages to appropriate representative
  • Ensures positive customer service experience
  • Database Entry
  • Telephone Etiquette
  • Bookkeeping
  • Confidentiality

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Ritchie Brothers Auctioneers
03.2019 - Current

Lead Key Holder

Dollar General
04.2018 - 01.2019

Continuous Quality Improvement

Olam International
07.2017 - 10.2017

Material Clerk Secretary

T & P Farms

Some College (No Degree) - Business Administration

Woodland Community College

High School Diploma -

Pierce High School

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Stephanie Martinez