Stephanie Martinez
Houston,TX
Summary
Licensed Aesthetician and Laser Professional with 13 years of experience in the Esthetics industry. Experience includes Medical skin care facials, waxing, chemical peels, acne and laser treatments. Specializing in problematic skin and skin of color.
Sales-focused, customer-oriented Aesthetician skilled in various types of facials. Expertise in marketing and promotional events.
Organized and proficient in Medical software programs, product sales and customer scheduling.
Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Manager - Business Operations/Licensed Medical Aesthetician
Tru Essence Cosmetic And Med Spa
2019.12 - Current
- Performed Medical treatments to improve overall skin condition.
- Developed individualized, therapeutic skin care programs.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Resolved customer complaints and facilitated conflict resolutions.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Directed daily spa operations.
- Provided clients with knowledge of all cosmetic services being provided.
- Developed and maintained strong client relationships, resulting in a profitable customer retention rate.
- Handled busy schedules, stayed on top of key deadlines, and successfully organized CE trainings for staff.
- Incorporated new services to create revenue.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Suggested appropriate treatments based on current health of a client.
- Carried out product inventory checks, charting, and consultations.
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed staff, scheduling, and resource allocation to optimize productivity.
- Implemented strategic marketing initiatives, leading to an 80% increase in client base.
- Collaborated with medical professionals to integrate skincare procedures.
- Provided personalized skincare treatments, including facials, chemical peels, microdermabrasion, and laser treatments.
- Sanitized and organized stations and tools.
- Sterilized equipment for patient treatments.
- Documented guest preferences, services, and feedback to create a seamless experience for return visits.
Manager's Assistant/Licensed Medical Aesthetician
Amerejuve
2017.08 - 2019.12
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed staff, scheduling, and resource allocation to optimize productivity.
- Implemented strategic marketing initiatives, leading to an increase in client base.
- Provided personalized skincare treatments, including facials, chemical peels, microdermabrasion, and laser treatments.
- Educated clients on skincare routines and recommended homecare products.
- Developed and maintained strong client relationships, resulting in a profitable customer retention rate.
- Sanitized and organized stations and tools.
- Documented guest preferences, services, and feedback to create a seamless experience for return visits.
- Provided clients with knowledge of all cosmetic services being provided.
- Resolved customer complaints and facilitated conflict resolutions.
- Performed Medical treatments to improve overall skin condition.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Resolved customer complaints and facilitated conflict resolutions.
- Performed 100's medical-grade facials, chemical peels, and Laser procedures per week.
Manager of Business Development and Sales/Licensed Esthetician
Blair Med Spa
2014.09 - 2017.08
- Created relaxing, enjoyable atmosphere.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Scheduled, confirmed and carried out services at clinic.
- Consistently received positive performance reviews from guests.
- Sanitized and organized station and tools.
- Provided clients with knowledge of all cosmetic services being provided.
- Resolved customer complaints and facilitated conflict resolutions.
- Performed Medical treatments to improve overall skin condition.
- Developed individualized, therapeutic skin care programs.
- Stocked treatment rooms with proper supplies.
- Recommended retail products for at-home use.
- Performed Medical grade facials, chemical peels and Laser procedures.
- Successfully organized staff trainings
Licensed Managing Esthetician
La Vida Massage And Spa
2012.01 - 2014.10
- Performed waxing, body wrap application, acne and microdermabrasion facial services to improve overall skin condition.
- Developed individualized, therapeutic skin care treatment plans.
- Assisted Spa Owner with daily spa operations.
- Handled busy schedules and stayed on top of key deadlines and trainings.
- Welcomed clients arriving for appointments.
- Carried out product inventory checks, charting and consultations.
- Fostered friendly, warm and exceptional customer experience.
- Resolved customer complaints and facilitated conflict resolutions.
- Stocked treatment rooms with proper supplies.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Educated patients on treatment options.
- Assessed the condition of clients' skin in order to make recommendations to improve skin quality.
- Discussed procedures and treatment options with clients.
- Sterilized equipment for patient treatments.
- Documented guest preferences, services, and feedback to create a seamless experience for return visits.
- Incorporated new services to create revenue.
- Implemented strategic marketing initiatives, leading to an massive increase in client base.
Education
Associate of Science - Applied Psychology
Lone Star College System
Spring, TX12.2024
Licensed Laser Professional -
Avante Laser Institute
Shenandoah, United States05.2015
Licensed Esthetician - Esthetics
Aveda Institute - Shenandoah
Shenandoah, United States10.2011
Skills
- Medical Grade Skin Care
- Chemical Peels
- Microdermabrasion
- Dermaplaning
- Skin Pen(Microneedling)
- Eyebrow and lash tinting
- Skin Bleaching
- Skin rejuvenation
- Body scrubs
- Body wraps
- Body Contouring
- Vitamin/Weight loss Injections
- Botox Injection Trained under Dr
- Mono Thread Trained
- Laser Hair Removal
- Spider vein Removal
- Nail Bed Fungus Removal
- Vaginal Rejuvenation Using CO2 laser(FEMILIFT)
- Yoni Steam
- Teeth Whitening
- Light Therapy
- High frequency
- FRACTORA
- IPL
- INMODE
- OPTIMAS
- AEROLASE
- CYNOSURE
- COOLSCULPTING
- Equipment and Instrument Sterilization
- Guest Services
- Customer Consultation
- Meeting Sales Goals
- Product Sales
- Appointment Setting
- Product Knowledge
- Treatment Planning
- Spa retail sales
- Trained in HIPPA and TDLR laws and regulations
- Relationship building and management
- Employee training and development
- Mind and Body
- Patient Now
- Eclinical Works
- Square space
- Texas licensed esthetician
- Texas licensed Laser Hair Removal
Timeline
Manager - Business Operations/Licensed Medical Aesthetician
Tru Essence Cosmetic And Med Spa
2019.12 - Current
Manager's Assistant/Licensed Medical Aesthetician
Amerejuve
2017.08 - 2019.12
Manager of Business Development and Sales/Licensed Esthetician
Blair Med Spa
2014.09 - 2017.08
Licensed Managing Esthetician
La Vida Massage And Spa
2012.01 - 2014.10
Associate of Science - Applied Psychology
Lone Star College System
Licensed Laser Professional -
Avante Laser Institute
Licensed Esthetician - Esthetics
Aveda Institute - Shenandoah
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