Stephanie Martinez
Pittsburg,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Loveridge Dental Group
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Lagree Instructor
Be Bold Studios
08.2023 - 08.2024
- Enhanced client fitness levels by designing and implementing tailored Lagree workout routines.
- Boosted class attendance rates through engaging and innovative teaching methods.
- Improved overall studio reputation by consistently providing exceptional customer service to clients.
- Developed strong client relationships, leading to increased referrals and repeat business.
Administrative Assistant
Castle Management
09.2021 - 06.2024
- Notarized legal documents for managers and professionals.
- Translate during onboarding to create an efficient flow for new employees.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Transcribed and organized information to assist in preparing speeches and presentations.
Front Desk Receptionist
Carlton Senior Living
01.2021 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Senior Living
Carlton Senior Living - Caregiver
01.2019 - 05.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Hostess/Busser
Great Maple
10.2018 - 06.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Seated patrons based on guest preferences and seating availability.
- Promoted business loyalty by fostering positive customer relationships.
Receptionist
California State University
01.2017 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
Cashier/Waitress
Go Vegan
12.2016 - 12.2017
- Monitored guests and cleaned up after they finished eating, resetting tables according to season and time of day
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Used cash registers and credit card machines to cash out customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Answered customers' questions, recommended items and recorded order information
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
Bachelor of Science - Business Administration, Management
California State University
Los Angeles, CAMay 2021
No Degree - Physical Therapy (Pre-Physical Therapy)
Diablo Valley College
Pleasant Hill, CASkills
- Calendar Management
- Office Administration
- OSHA Compliance
- Medical Terminology
- Deadline-Oriented
- Meticulous Attention to Detail
- Filing and Data Archiving
- Microsoft Word
- Microsoft Outlook
- Conflict Mediation
- Bilingual
- Excel Proficient
- Postural alignment correction
- In-depth Anatomy Understanding
- Safety awareness
- Interpersonal Skills
Certification
- CNP - Certified Notary Public
- Certified Lagree Fitness Instructor
- CPR/First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Loveridge Dental Group
06.2024 - Current
Lagree Instructor
Be Bold Studios
08.2023 - 08.2024
Administrative Assistant
Castle Management
09.2021 - 06.2024
Front Desk Receptionist
Carlton Senior Living
01.2021 - 09.2021
Senior Living
Carlton Senior Living - Caregiver
01.2019 - 05.2020
Hostess/Busser
Great Maple
10.2018 - 06.2019
Receptionist
California State University
01.2017 - 01.2019
Cashier/Waitress
Go Vegan
12.2016 - 12.2017
Bachelor of Science - Business Administration, Management
California State University
No Degree - Physical Therapy (Pre-Physical Therapy)
Diablo Valley College
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