Stephanie Martinez

Office Manager

Cartoyz

08.2019 - Current

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Assisted in training new estimators, sharing industry knowledge and best practices to optimize team performance.
Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
Delivered exceptional customer service by addressing client inquiries promptly and professionally.
Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
Streamlined the estimating process for increased efficiency and reduced wait times for clients.
Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
Improved customer satisfaction by providing accurate and timely collision repair estimates.
Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
Enhanced client trust with thorough explanations of repair recommendations and costs.
Prepared bids and proposals to submit to clients and secure new business.
Gathered data on materials, labor and equipment costs to determine total costs of projects.
Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
Reviewed and approved invoices and payments, verifying accuracy of expenses.
Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
Evaluated subcontractor bids to obtain best value for projects.
Demonstrated expertise in the use of various auto body repair tools, including frame machines, hydraulic jacks, and welding equipment.
Maximized productivity through effective time management, completing multiple complex projects within tight deadlines.
Managed workflow effectively by prioritizing projects based on urgency, complexity, and estimated time required for completion.
Collaborated with insurance adjusters to negotiate fair prices for customers, resulting in favorable outcomes for all parties involved.
Contributed to team success by collaborating with other technicians on large-scale projects that required coordination of skills and knowledge sharing.
Improved vehicle safety by conducting comprehensive inspections and identifying necessary repairs after collisions.
Enhanced customer satisfaction by providing timely and accurate damage assessments for collision repairs.
Gained repeat business from satisfied clientele who referred friends, family members, or colleagues looking for reliable auto body services after accidents or collisions-related damage.
Maintained positive relationships with parts suppliers, securing competitive pricing on materials needed for collision repairs.
Increased shop efficiency by maintaining a clean, organized work environment and managing inventory of repair tools and equipment.
Delivered exceptional service to clients by explaining technical information about their vehicles in clear, understandable terms.
Ensured high-quality results with meticulous attention to detail when performing color matching and paint application tasks.
Replaced and repaired vehicle parts according to work order instructions.
Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
Utilized collision repair hammers, welders and grinders to address bodywork needs.
Followed standard operating procedures to achieve consistent quality of work.
Reassembled and replaced parts to complete body repairs.
Inspected vehicles to identify and document repair needs.
Inspected new parts and areas of repair to verify correctness and quality.
Applied finishing techniques to enhance quality and appearance of repairs.
Tested and adjusted newly repaired vehicles to verify proper function.
Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
Filled, sanded and smoothed surfaces to prepare for painting.
Prepared surfaces for priming, painting and refinishing.
Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
Applied primers, sealers and other materials prior to painting.
Replaced glass, headlights and other lighting and electrical components.
Examined vehicles to determine extent of damage and repairs required.
Installed interior and exterior trim, including moldings and emblems.
Inspected completed repairs for accuracy, quality and safety.
Used welding and cutting tools to repair metal body parts.
Applied sealants, caulks and rust preventatives to protect body and paint.
Performed structural and non-structural repairs on variety of vehicle models.
Adjusted and replaced doors and windows for proper fit and alignment.

Summary

Overview

Work History

Office Manager

Education

High School Diploma -

Skills

Languages

Timeline

Office Manager

High School Diploma -

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