Stephanie Martinez
Paterson
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Animal Transport Specialist
Self Employed
02.2023 - Current
- Improved customer satisfaction with exceptional project management skills and timely delivery of pets.
- Successfully navigated challenging economic conditions and delivering pets in a timely manor.
- Maintained pets’ health and well-being by providing regular meals, walks, and a safe, temperature-controlled vehicle environment.
Supervisor/Receptionist
Lincoln Avenue Cat and Dog Hospital
12.2022 - 02.2023
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Proactively identified opportunities for process improvement and offered recommendations to management, leading to increased efficiency across various office functions.
- Exceeded company goals for revenue growth through outstanding customer service efforts that led to increased bookings and referrals from satisfied clientele.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
Veterinary Receptionist/Assistant
Midland Park Veterinary Hospital
04.2022 - 12.2022
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
Client Care Representative
Bergen County Veterinary Center
08.2020 - 04.2022
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Trained new team members on company policies, procedures, and best practices for delivering top-notch client care.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
Client Care Representative/Assistant
Allendale Veterinary Hospital
04.2018 - 08.2020
- Answered incoming telephone calls professionally and politely, direct calls to other team members if necessary, and took care of routine calls, such as scheduling appointments and surgeries.
- Data entry
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Adapted quickly to changing circumstances or updated processes while remaining focused on providing excellent service.
Receptionist/Animal Caretaker
7 Star Pet Resort
01.2017 - 04.2018
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
- Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
Manager/Receptionist/Veterinary Assistant
Totowa Animal Hospital
01.2017 - 04.2018
- Mentored new colleagues on the responsibilities and duties of the hospital.
- Scheduled appointments, assisted clients, prepared and maintained medical records.
- Informed clients about vaccinations, lab results and future medical options.
- Assist Doctor in exam room.
- Maintained front and back of the clinic to ensure a smooth day with problem that may arise.
Education
Medical Assistant
Lincoln Technical Institute
Paramus, NJGED -
HARP Academy
Paterson, NJ06-2013
Skills
- Multi-line phone operation
- Reception management
- Data entry
- Office administration
- Time management
- Customer and client relations
- Computer proficiency
- Scheduling and calendar management
Accomplishments
- Identified inefficiencies in the existing phone system and recommended an upgrade to a modern system, resulting in a 50% reduction in missed calls, improved client communication, and faster response times for appointment scheduling and prescription refills.
- Provided hands-on coaching to staff on more efficient techniques, leading to increased speed and accuracy in daily operations.
- Efficiently managed front desk operations in a fast-paced, 5-doctor veterinary practice, while maintaining high standards of client service across multiple channels—including scheduling, phone calls, faxes, emails, and in-person interactions.
Certification
- Pet CPR+First Aid Certified.
Timeline
Animal Transport Specialist
Self Employed
02.2023 - Current
Supervisor/Receptionist
Lincoln Avenue Cat and Dog Hospital
12.2022 - 02.2023
Veterinary Receptionist/Assistant
Midland Park Veterinary Hospital
04.2022 - 12.2022
Client Care Representative
Bergen County Veterinary Center
08.2020 - 04.2022
Client Care Representative/Assistant
Allendale Veterinary Hospital
04.2018 - 08.2020
Receptionist/Animal Caretaker
7 Star Pet Resort
01.2017 - 04.2018
Manager/Receptionist/Veterinary Assistant
Totowa Animal Hospital
01.2017 - 04.2018
Medical Assistant
Lincoln Technical Institute
GED -
HARP Academy
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