Stephanie Martinez
San Antonio
Summary
Experienced in clinical settings with a focus on patient care coordination and laboratory procedures. Ensured compliance with HIPAA regulations while managing sensitive patient information and maintaining accurate medical records. Demonstrated proficiency in EKG administration, specimen preparation, and patient education, contributing to improved patient outcomes. Collaborated effectively with healthcare teams to streamline processes and enhance service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Wellmed Medical Group
San Antonio
08.2020 - Current
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Front Desk
Wellmed Medical Group
San Antonio
03.2013 - 08.2020
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Operated a variety of machinery and tools safely and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
Education
High School Diploma -
LEE High School
San Antonio, TX06-2002
Skills
- EKG administration
- Laboratory specimen preparation
- Patient chart organization
- HIPAA compliance
- Customer service
- Data entry accuracy
- Appointment scheduling
- Patient education
- Time management
- Patient care coordination
- Immunization administration
- Appointment reminders
Certification
- NAHP Nationally Registered Certified Medical Assistant. Certification # 190010
Timeline
Medical Assistant
Wellmed Medical Group
08.2020 - Current
Front Desk
Wellmed Medical Group
03.2013 - 08.2020
High School Diploma -
LEE High School