Stephanie Martinez
Orlando
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator & Qualified Interpreter
Orlando Health
Orlando
07.2023 - Current
- Cultivate positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Function as main liaison for guests, addressing inquiries, concerns, and special requests.
- Identified opportunities for process improvements within the organization.
- Crafted presentation for Department of Service Excellence to share recent department updates and drive activities for team member involvement.
- Supported colleagues by providing assistance with translations as needed.
Hostess
Cooper's Hawk Winery and Restaurant
Orlando
03.2023 - 06.2023
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Ensured compliance with all health department regulations related to food safety and sanitation standards.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Upsold additional items based on customer interests and needs.
- Interpreted verbal conversations in real time into another language.
Senior Customer Care Representative
Alight Solutions
Orlando
04.2021 - 02.2023
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Answered customer inquiries over the phone and via email.
Bank Teller
Fairwinds Credit Union
Clermont
01.2019 - 04.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Sold and cross-sold bank products to new and existing customers.
Education
Bachelor of Science - Business & Organizational Leadership
Valencia College
Orlando12.2022
Skills
- Fluent bilingual communication (English, Spanish)
- Coaching and mentoring
- Team collaboration
- Problem solving
- Administrative/clerical (Word and Excel)
- Interpersonal communication
- Organization and time management
Certification
Qualified Spanish Healthcare Interpreter - Orlando Health
Timeline
Guest Services Coordinator & Qualified Interpreter
Orlando Health
07.2023 - Current
Hostess
Cooper's Hawk Winery and Restaurant
03.2023 - 06.2023
Senior Customer Care Representative
Alight Solutions
04.2021 - 02.2023
Bank Teller
Fairwinds Credit Union
01.2019 - 04.2021
Bachelor of Science - Business & Organizational Leadership
Valencia College
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