Hi, I’m
Stephanie Martinez
Assistant Terminal Manager
Houston,TX
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Summary
Seasoned Logistics Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
years of professional experience
3
years of post-secondary education
1
Language
Work History
Gulf Winds
Assistant Terminal Manager
01.2025 - Current
Job overview
- Collaborated with cross-functional teams, including logistics, maintenance, and customer service departments, for seamless terminal operations.
- Assisted in managing financial aspects of Terminal Operations such as budget preparation and expense monitoring.
- Enhanced safety measures by conducting regular audits and implementing corrective actions to address potential hazards.
- Enhanced workforce productivity by optimizing staffing schedules based on peak hours and seasonal demands while maintaining budgetary constraints.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Supported Terminal Manager in the implementation of new technologies and systems designed to improve overall terminal efficiency.
Canal Cartage
Operations Manager
01.2021 - 01.2025
Job overview
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed team of 22 employees.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to Company owners.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Monitored fleet locations to coordinate timely arrivals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Canal Cartage
Dispatcher/Dispatch Operations Manager
06.2018 - 01.2021
Job overview
- Closely monitored dispatch board to triage and prioritize over 700 daily calls/ 500 daily dispatches.
- Directed dispatching, routing, and tracking of 240 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Answered phone calls and responded to 350+ daily emails.
Canal Cartage
Customer Service Representative
02.2017 - 06.2018
Job overview
- Prepared and submitted reports on import and export activity to management.
- Exhibited high energy and professionalism when dealing with Customers and Drivers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly for our drivers.
- Investigated and resolved accounting, service and delivery concerns.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
Schutz Container Systems
Office Coordinator/ Customer Service
06.2014 - 12.2015
Job overview
- Maintained daily direct and indirect client relations operations including acting as point of contact when customers call in, providing company information to customers and directing customer appropriately based on their needs
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Local human resource tasks including background checks and drug testing.
- Basic payroll functions which included organizing/ update timekeeping for temporary and all company personnel.
- Maintained personnel files and assist employees with insurance registration.
- Organized company meetings and scheduling for 50 employee team.
Delta Chemicals
Customer Service Representative
07.2013 - 05.2014
Job overview
- Create shipment orders from SAP, key order paperwork for warehouse to pull from inventory and ship to appropriate customer domestically/ internationally.
- Create shipping labels and GHS labels for export/international orders.
- Run open orders reports from SAP system and communicate with warehouse status on open orders or orders that had not shipped.
Exel DHL Supply Chain
Customer Service Representative
08.2008 - 05.2011
Job overview
- Communicate with customer via email and phone calls concerning incoming orders based on SAP system.
- Set up pick up appointments for carriers picking up domestic/ international orders.
- Process incoming customer railcars & assign packaging instructions.
- Run incoming railcar reports from SAP to create packaging instructions and product labels.
- Reclass and downgrade material in SAP and warehouse upon request
Education
South Houston High SchoolSouth Houston, TX
High School Diploma
08.2003 - 05.2006
San Jacinto College
Associate of Arts from Baking And Pastry Arts
05.2016 - 12 2017
Skills
Computer literate - MS Office Suite
SAP/ VI
Customer service/ data entry
Office machines
Multi-tasking
Work flow planning
Staff Management
Natural leader
Operations management
Employee relations and conflict resolution
Logistics Management
Purple Belt in Jiu Jitsu
Began training Jiu Jitsu in 2017 for personal health, discipline, & stress relief.
Timeline
Assistant Terminal Manager
Gulf Winds
01.2025 - Current
Operations Manager
Canal Cartage
01.2021 - 01.2025
Dispatcher/Dispatch Operations Manager
Canal Cartage
06.2018 - 01.2021
Customer Service Representative
Canal Cartage
02.2017 - 06.2018
San Jacinto College
Associate of Arts from Baking And Pastry Arts
05.2016 - 12 2017
Office Coordinator/ Customer Service
Schutz Container Systems
06.2014 - 12.2015
Customer Service Representative
Delta Chemicals
07.2013 - 05.2014
Customer Service Representative
Exel DHL Supply Chain
08.2008 - 05.2011
South Houston High School
High School Diploma
08.2003 - 05.2006