STEPHANIE MARTINEZ
Houston
Summary
Adaptable office assistant known for strong attention to detail and effective communication. Experienced in problem-solving and maintaining organized systems, committed to supporting team success and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Office Assistant
Houston Harris County Bail Bonds
Houston
09.2025 - Current
- Client support
- Supported the team with data entry tasks using office software systems.
- Managed client files and documentation for bail bond processing.
- Handled phone communications and directed calls to appropriate staff members.
- Maintained a clean and organized workspace to enhance productivity levels.
- Prepared reports on client interactions and office activities as needed.
- Maintained an organized filing system of paper documents and electronic files.
Private Caretaker
Self Employed
Houston
09.2014 - 08.2024
- Provided personal care and companionship to clients in their homes.
- Assisted clients with mobility and physical activities as needed.
- Administered medications according to prescribed schedules and guidelines.
- Maintained a clean and safe living environment for clients.
- Documented client progress and reported changes in health status promptly.
- Communicated regularly with family members about client well-being.
- Monitored vital signs such as blood pressure, heart rate, temperature, if required.
- Performed housekeeping duties such as vacuuming carpets, cleaning bathrooms and kitchens, washing dishes and laundry.
Cashier
Dollar Tree
Houston
09.2018 - 12.2018
- Processed customer transactions accurately and efficiently at fast-paced retail environment.
- Assisted customers with product inquiries and provided exceptional service at checkout.
- Maintained clean and organized checkout area for improved shopping experience.
- Stocked shelves and replenished merchandise to support store operations effectively.
- Collaborated with team members to enhance customer satisfaction during peak hours.
- Performed other duties as assigned by management.
Sales Associate
Burlington
Houston
10.2015 - 06.2016
- Maintained organized displays, ensuring merchandise was visually appealing.
- Assisted customers with product selection and provided exceptional service.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to restock shelves efficiently.
- Handled customer inquiries and resolved issues promptly and effectively.
- Trained new associates on store policies and customer service techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
MacArthur Senior High School
4400 Aldine Mail Rte Rd06-2012
Skills
- Data entry and document organization
- Customer service and client management
- Communication skills and conflict resolution
- Time management and prioritization
- Problem solving and adaptability
- Attention to detail and clerical support
- Team collaboration and patient charting
Timeline
Office Assistant
Houston Harris County Bail Bonds
09.2025 - Current
Cashier
Dollar Tree
09.2018 - 12.2018
Sales Associate
Burlington
10.2015 - 06.2016
Private Caretaker
Self Employed
09.2014 - 08.2024
High School Diploma -
MacArthur Senior High School