Stephanie Martinez-Nevarez
Columbia,PA
Summary
Over 10 years of customer service and 9 years of management/supervisory experience. I am a fast-paced, highly-motivated, and reliable employee. I am a quick learner and master new concepts and skills. Passionate about helping others and seeking opportunities to grow as a professional.
Overview
20
20
years of professional experience
Work History
Office Manager
ImageFIRST
Columbia, PA
12.2023 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized and conducted new hire training sessions to introduce employee policies and procedures.
- Organized company events, including holiday parties and team-building activities.
- Participated in job fair events to source potential candidates.
- Participated in HR training to improve skills and knowledge.
- In charge of AR collection and management for the region.
- In charge of AP Batch payment for the region.
- Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
- Resolved customer inquiries promptly, while maintaining positive relationships with clients.
- Ensuring timely collection of outstanding balances from customers.
- Resolving any discrepancies with vendor accounts or internal departments regarding invoicing issues.
- Investigating and resolving invoice discrepancies or inquiries with vendors or customers in a timely manner.
- Managed office inventory and placed new supply orders.
Medical Office Associate
Penn State Health
Lancaster, PA
09.2022 - 12.2023
- Ensure accuracy of patient intake, registration, payments and scheduling.
- Ability to interact with a diverse patient population.
- Provide front office support to the clinical operations team.
- Routinely answer phone calls and provide assistance to patient inquiries.
- Assist providers with scheduling and clinical inquiries.
- Efficient operation of the front desk to provide quality patient care and service.
- Adhere to HIPAA requirements to safeguard patient confidentiality.
- Effectively use AllScripts, EHR (Electronic Health Record), Touchworks, Versus, and Practice Management softwares.
- Medical Office Asst. Preceptor: Orient New Employees.
Online Business Owner
SteMar Earthen
Columbia, PA
07.2017 - 08.2022
- Managed and trained new employees.
- Submitted timesheets to prepare for payroll processing.
- Managed buying and selling of goods online via third-party sales venues such as Amazon, Etsy, Instagram, and Facebook.
- 5 stars store rating with over 10,000 sales all combined.
- Maintained relationships, followed up with, and ensured high satisfaction for customers.
- Maintained an efficient workflow to ensure quality service.
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments and maintained accurate drawers to meet financial targets.
- Kept records for production, inventory, income and expenses.
Third Key Manager
Dollar General Market
Lancaster, PA
03.2010 - 11.2010
- Opened and closed store in absence of store managers.
- Maximized customer satisfaction.
- Helped store management achieve retail store targets.
- Trained new employees.
- Delegated work to staff.
- Reviewed completed work to verify consistency, quality and conformance.
Administrative Assistant
Felco Inc
San Juan, Puerto Rico
08.2008 - 01.2010
- Developed administrative processes to improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated store's reports.
- Submitted employee timesheets to prepare for payroll processing.
- Answered phone calls and emails to provide information.
- Prepared calendars and correspondence.
- Maintained accurate records.
- Inventoried and ordered supplies for office and store.
- Managed inventory to ensure all supplies were in stock.
- Helped employees with their day-to-day tasks
- Trained new employees.
Retail Associate
Hecho a Mano
San Juan, Puerto Rico
05.2006 - 07.2007
- Assisted customers by phone and on the sales floor.
- Ensured customers' satisfaction and quality service.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Efficiently operated the cash register and collected accurate payments.
Barista
Batidas Tropicales
San Juan, Puerto Rico
04.2004 - 11.2005
- Prepared and served milk shakes.
- Collected payments and provided accurate change.
- Memorized official and off-menu milk shake preparation.
- Efficient workflow to ensure quality service and customer satisfaction.
Education
Some College (No Degree) - Allied Health Sciences
South University
Savannah, GAHigh School Diploma -
Trina Padilla De Sanz
San Juan, PR05.2008
Skills
- Bilingual in Spanish and English
- Human Resources Support
- Employee Relations
- Training Coordination
- Data Entry
- Punctual and Reliable
- Team Collaboration and Leadership
- Computer skills (Microsoft Word, PowerPoint, and basic knowledge of Excel)
- Time management
- Multi-tasking expert
- HIPAA Compliance
- Task Prioritization
- Detail-Oriented
- Effective Planning
- Administrative Skills
Timeline
Office Manager
ImageFIRST
12.2023 - Current
Medical Office Associate
Penn State Health
09.2022 - 12.2023
Online Business Owner
SteMar Earthen
07.2017 - 08.2022
Third Key Manager
Dollar General Market
03.2010 - 11.2010
Administrative Assistant
Felco Inc
08.2008 - 01.2010
Retail Associate
Hecho a Mano
05.2006 - 07.2007
Barista
Batidas Tropicales
04.2004 - 11.2005
Some College (No Degree) - Allied Health Sciences
South University
High School Diploma -
Trina Padilla De Sanz
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