Stephanie Martin/Zocchi
Oakley,CA
Summary
Dynamic leader and skilled coach with a proven track record at Bishop Estates Swim Team, enhancing team performance and athlete retention through innovative training programs and a supportive environment. Excelled in customer service roles, demonstrating adaptability and strong communication. Specializes in individualized athlete development and inclusive coaching, driving continuous improvement and fostering a culture of excellence.
Overview
12
12
years of professional experience
Work History
Head Swim Team Coach
Bishop Estates Swim Team
04.2017 - Current
- Championed sportsmanship values among athletes both in practice sessions and during competitions.
- Monitored swimmer progress through regular evaluations and provided constructive feedback for improvement.
- Increased athlete retention through fostering a positive and supportive team environment.
- Enhanced swim team performance by implementing effective training programs and drills.
- Promoted healthy lifestyles among athletes by providing guidance on proper nutrition and hydration practices.
- Developed individualized training plans for each swimmer, resulting in improved personal best times.
- Taught daily swim instruction to students varying in ages and skill levels.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Planned practices covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Assisted with coordinating and running special events and competitions.
- Facilitated group coaching sessions and provided individual coaching support.
- Organized and managed swim meets, ensuring smooth operations and positive experiences for all participants.
Barista
Starbucks, Barista
12.2017 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Hair Stylist
Booth Rental
05.2012 - 04.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Education
No Degree - Early Childhood Educatioin
Diablo Valley College
Pleasant Hill, CACosmetolgy Liscence - Cosmetology
Paul Mitchell The School - East Bay
Pleasant Hill, CA02.2011
High School Diploma -
Deer Valley High School
Antioch, CA06.2008
Skills
Strong leadership abilities
Long-Term Athlete Development
Individualized training plans
Inclusive Coaching Approach
Swim Clinic Organization
Age Group Coaching Experience
Customer Service
Child Supervision
Creative Thinking
Adaptability and Dependability
Staff Supervision and Training
Swimming Equipment Expertise
Continuous professional development
Expert Swim Technique
Water Safety Instruction
Timeline
Barista
Starbucks, Barista
12.2017 - 07.2024
Head Swim Team Coach
Bishop Estates Swim Team
04.2017 - Current
Hair Stylist
Booth Rental
05.2012 - 04.2019
No Degree - Early Childhood Educatioin
Diablo Valley College
Cosmetolgy Liscence - Cosmetology
Paul Mitchell The School - East Bay
High School Diploma -
Deer Valley High School
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