Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Mason

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.





Overview

24
24
years of professional experience

Work History

Director of Operations

Fear Factory SLC
10.2011 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Monitored and coordinated workflows to optimize resources.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Team Lead

SnugZ USA
01.2010 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different positions to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Efficiently entered orders and revised as needed per customer requests.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Assistant Store Manager

Rite Aid
01.2003 - 11.2009
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Front Desk Agent

Marriott Residence Inn
07.1999 - 08.2005
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Coordinated with vendors for repair and maintenance of hotel.

Education

High School Diploma -

Taylorsville High School
Taylorsville, UT
06.2000

Associate of Applied Science - Travel And Tourism

Salt Lake Community College
Salt Lake City, UT
06.2000

Skills

  • Oversee Administrative Functions
  • Organizational Structuring
  • Network Intelligence
  • Operational Efficiency and Safety
  • Directing Team Members
  • Performance Monitoring and Evaluation
  • Constructive Feedback
  • P&L Responsibility
  • Process Improvement
  • Overseeing Logistics
  • Accounts Payable and Accounts Receivable
  • Reviewing Resumes, Hiring and Onboarding
  • Payroll Administration and Timekeeping

Timeline

Director of Operations

Fear Factory SLC
10.2011 - Current

Team Lead

SnugZ USA
01.2010 - Current

Assistant Store Manager

Rite Aid
01.2003 - 11.2009

Front Desk Agent

Marriott Residence Inn
07.1999 - 08.2005

High School Diploma -

Taylorsville High School

Associate of Applied Science - Travel And Tourism

Salt Lake Community College

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Stephanie Mason