Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stephanie Mason

Port Saint Lucie,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Support & Ecom Logistics Manager

ACR Electronics, Inc.
09.2011 - Current
  • Streamlined logistics processes by implementing efficient inventory management systems.
  • Ensured regulatory compliance in all aspects of logistics operations, including compliance review of new customers, and orders.
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
  • Monitored logistics performance and identified improvement opportunities.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Master of Science - Criminal Justice & Administration

University of Phoenix
Tempe, AZ
06.2009

Skills

  • Skilled in IFS ERP System
  • Contract Management
  • Performance Management
  • Staff Training and Development
  • Time Management
  • Project Management
  • Team Leadership
  • Complex Problem-Solving
  • Key Performance Indicators
  • Verbal and written communication
  • MS Office

Accomplishments

  • Identified as ERP Super user and enlisted to assist with new ERP system. Worked with core team for successful implantation of new ERP system.
  • Won Employee of the Year twice
  • Won Employee of the Year from South Florida Manufacture Association
  • Became Board Member with the South Florida Manufacture Association

Certification

  • Certified Hazmat Shipping, ACR Electronics, Inc
  • Certified ITAR & ECOP
  • Certified Internal Auditor

Timeline

Customer Support & Ecom Logistics Manager

ACR Electronics, Inc.
09.2011 - Current

Master of Science - Criminal Justice & Administration

University of Phoenix

Similar Profiles

CREATE PROFILE
Stephanie Mason