Accomplished Manager/Co-worker skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Hi, I’m
Stephanie Mason
Raytown,MO
Summary
Overview
6
years of professional experience
Work History
Taco Bell Restaurant
Assistant Store Manager
07.2022 - 07.2024
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Taco Bell
Shift Manager/Team Member
09.2018 - 12.2023
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Whataburger Restaurants L&c
Shift Team Leader Manager
12.2022 - 06.2023
Job overview
- Led a team of employees to ensure smooth operations during assigned shifts.
- Ensured all safety protocols were followed, maintaining a secure environment for both staff and customers.
- Mentored team members, fostering growth and development within the workplace.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Balanced multiple priorities simultaneously under tight deadlines without compromising quality or accuracy of results.
- Managed inventory levels to minimize waste and optimize resources during each shift.
- Facilitated open communication among team members, promoting a cohesive working environment.
- Collaborated with management to establish goals and objectives for the shift team.
- Served as liaison between staff and upper management to address concerns effectively while maintaining confidentiality.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Penn Foster Career SchoolScranton, PA
University Overview
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
- Stock management
- Mentoring and Coaching
- Work Planning and Prioritization
- Relationship building and management
- Sales Growth
- Transaction Processing
- Sales Strategies
- Flexible Schedule
- Performance Evaluations
Languages
Sign language
Native or Bilingual
Timeline
Shift Team Leader Manager
Whataburger Restaurants L&c
12.2022 - 06.2023
Assistant Store Manager
Taco Bell Restaurant
07.2022 - 07.2024
Shift Manager/Team Member
Taco Bell
09.2018 - 12.2023
Penn Foster Career School
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