Stephanie Masse
Warwick,RI
Summary
Skilled Phlebotomist with more than two years of experience in fast-paced outpatient laboratory. Expert in quickly and accurately collecting specimens using variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties. Skilled in pediatric as well as geriatric venipunctures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
East Side Clinical Laboratory
11.2022 - Current
- Collected blood samples in accordance with laboratory protocols and regulations.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Handled insurance verification tasks to validate patient insurance information and identity.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Reviewed and processed requisitions for laboratory tests.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Assisted in training and onboarding new phlebotomists.
Barista
Starbucks
02.2020 - 11.2022
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Deli Clerk
Stop & Shop
05.2015 - 02.2020
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Offered product samples to customers, generating additional sales through taste-testing.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Cardio Phlebotomy Certification - Cardio Phlebotomy
911 Programs
Warwick, RI10.2022
GED -
Toll Gate High School
Warwick, RI06.2006
Skills
- Medical terminology knowledge
- Data Confidentiality
- HIPAA Compliance
- Attention to Detail
- Specimen Collection
- Customer Service
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
East Side Clinical Laboratory
11.2022 - Current
Barista
Starbucks
02.2020 - 11.2022
Deli Clerk
Stop & Shop
05.2015 - 02.2020
Cardio Phlebotomy Certification - Cardio Phlebotomy
911 Programs
GED -
Toll Gate High School
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