Summary
Work History
Education
Skills
Timeline
Generic

Stephanie Mataic

Customer Service, market trainer
Oshkosh,WI

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Market Trainer

Self Employed
  • Worked one-on-one with new hires to support outcomes and efficiencies along with best practices.
  • Conducted knowledge and skill assessments to validate course learning objectives achieved.
  • Prepared and presented customer educational programs to engage and retain clients.
  • Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
  • Optimized training curriculum while utilizing instructional techniques, team exercises, group discussions and lectures.
  • Collaborated with leadership and marketing to align training content with company objectives and brand strategy.
  • Partnered with management to conduct individual training needs analysis for required coaching and training.
  • Identified competitive products and industry trends to include in training curriculum.
  • Explained goals and expectations required of trainees.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Created and offered additional materials to enhance training.
  • Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Scheduled classes based on availability of classrooms, equipment or instructors.

Education

Some College (No Degree) - Event Management, Diversity

Fox Valley Technical College
Appleton, WI

Skills

  • Attention to Detail
  • Organization and Time Management
  • Relationship Building
  • Critical Thinking

Timeline

Market Trainer

Self Employed

Some College (No Degree) - Event Management, Diversity

Fox Valley Technical College
Stephanie MataicCustomer Service, market trainer