Stephanie Mathely

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
• Participated in community outreach events representing the dispensary positively within local communities.
• Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
• Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
• Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
• Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
• Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
• Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
• Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
• Increased daily sales through upselling techniques and effective communication of product benefits.
• Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
• Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.

• Checked guests' photo identification for validity and age requirements.
• Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
• Sold flowers, concentrates and edibles in fast-paced environment.
• Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
• Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.

Enhanced efficiency in managing product returns across operations.

Assisting Customers with any questions

Helping customers find what they’re looking for

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
• Restocked supplies and arranged displays.
• Weighed, prepared and packaged different types of products.
• Answered questions about medicinal and recreational uses and effects and qualities of different strains.
• Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.