Stephanie Mathews

San Antonio

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly. mastering new skills.

Overview

years of professional experience

Work History

Team Member

Whataburger

Grapevine

07.2025 - 07.2025

Delivered exceptional customer service in a fast-paced restaurant environment.
Maintained cleanliness and organization of work areas during shifts.
Operated kitchen equipment safely while following operational procedures.
Collaborated with team members to ensure smooth service flow.
Worked hard to learn required tasks quickly to maximize performance.

Shift Manager

McDonald's

Oceanside

08.2018 - 09.2019

Cultivated a team of employees in the fast-food industry and insured quality to customers.
Promptly responded to customer complaints in person or over the phone to quickly resolve customer complaints with appropriate action.
Responsible for providing extensive training to new employees by utilizing computer programs to meet proper protocols.
Delegated duties, assigned tasks, and ensured employees were prepared for each shift.
Maintained the establishment in accordance with operating policies by monitoring sanitation, health, and safety standards in work areas to deliver quality standards.
Increased sales by 6% during the year 2019 due to the delivery of quick service.

Receptionist/Front Desk Clerk

Valley Vessel Fabricators Inc.

Mission

04.2011 - 04.2013

Collected and distributed calls and messages to team members and managers to support open communication and high customer service.
Sorted, received and distributed mail correspondence between departments and personnel.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Kept records in Vendor's Database to maintain accurate data by entering and updating information.

Cashier

Burger King

Edinburg

06.2008 - 02.2011

Maintained sanitation, health, and safety standards in work areas.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Met and exceeded up-sell goals by highlighting target merchandise with strategic promotional approaches.
Maintained stock within optimal levels to meet expected customer and sales levels.

Education

High School Diploma -

Edinburg High School

Edinburg, TX

Skills

Attention to Detail
Time Management
Teamwork

Quality Control
Adaptability

Language Competencies

native language, intermediate (speaking, reading)

Timeline