Stephanie Matos
Blakeslee,PA
Summary
Accomplished professional with expertise in parcel delivery and customer service, honed at Kenny's Angel's Carrier Services. Demonstrated excellence in route management and problem-solving, enhancing delivery efficiency. Adept at building strong client relationships and fostering teamwork, ensuring high satisfaction and operational success.
Overview
2026
2026
years of professional experience
Work History
Mail Carrier
Kenny's Angel's Carrier Services
11.2018 - 10.2025
- Delivered mail efficiently to assigned routes, ensuring timely service.
- Maintained accurate records of deliveries and pickups for operational integrity.
- Adapted quickly to changing weather conditions while performing duties safely.
- Assisted in sorting and organizing mail for optimal route efficiency.
- Implemented best practices for package handling to minimize damage during transit.
- Collaborated with team members to enhance delivery processes and customer satisfaction.
- Trained new employees on safety protocols and operational procedures effectively.
- Monitored vehicle maintenance schedules, ensuring reliability for daily routes.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
Wait Staff Member
Log Cabin Bar and Grill
2016 - 2017
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained and mentored new wait staff on service protocols and menu knowledge.
- Managed multiple tables efficiently, maintaining high standards of service quality.
- Handled guest inquiries and resolved complaints promptly to enhance dining experience.
- Implemented suggestive selling techniques, boosting overall sales during shifts.
- Monitored dining area cleanliness, ensuring adherence to health and safety regulations.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Home Cleaner
Jens Home Cleaning Services
2013 - 2015
- Managed thorough cleaning of residential properties, ensuring high standards of sanitation and organization.
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Developed customized cleaning plans based on client preferences and specific needs.
- Oversaw inventory management of cleaning supplies and equipment, optimizing resource use.
- Implemented quality control measures to maintain consistency across all cleaning services.
- Coordinated schedules to maximize efficiency and meet client expectations for service delivery.
- Resolved client concerns promptly, enhancing customer satisfaction and retention rates.
- Streamlined workflow processes, reducing time spent on routine tasks while maintaining quality standards.
- Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
- Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
- Managed inventory of cleaning supplies, restocking as necessary to maintain optimal efficiency during work assignments.
- Consistently met deadlines, ensuring clients'' homes were cleaned and organized within their specified timeframes.
- Supported clients during life transitions such as moving or downsizing by providing customized cleaning solutions based on their needs.
- Improved client satisfaction by providing thorough and efficient cleaning services tailored to individual preferences.
- Demonstrated flexibility in accommodating last-minute schedule changes, ensuring continued client satisfaction despite unexpected disruptions.
- Collaborated effectively with team members to complete large-scale projects efficiently while maintaining high standards of cleanliness.
- Assisted clients with organizing personal belongings, resulting in a more functional living space.
- Handled sensitive items with care, respecting the privacy of clients while completing assigned tasks diligently.
- Contributed to a positive first impression for guests by maintaining pristine common areas in client homes.
- Streamlined cleaning processes, implementing efficient techniques for faster completion without sacrificing quality.
- Maintained open lines of communication with homeowners regarding scheduling updates or special requests.
- Prevented potential damage to furniture and fixtures by using appropriate cleaning methods for various materials.
- Maintained a safe and healthy home environment through the proper use of eco-friendly cleaning products.
- Conducted initial consultations with prospective clients to understand their unique requirements for personalized service delivery.
- Utilized professional-grade equipment and tools for superior results, ensuring a thoroughly clean and polished home environment.
Manager/Bartender/waitress/cook
Zodiac/ Laroma Pizza
2004 - 2011
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed training programs for staff to enhance performance and customer satisfaction.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Streamlined communication processes between kitchen and front-of-house teams to enhance collaboration.
- Conducted regular performance evaluations, providing feedback to promote employee development.
- Analyzed sales data to identify trends, driving strategic decisions for menu adjustments and promotions.
- Established safety protocols, ensuring compliance with health regulations and fostering a safe work environment.
- Led initiatives to improve operational efficiency, resulting in reduced costs and increased profitability.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Education
High School Diploma -
Pleasant Valley School District
Brodheadsville, PA06.2002
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Package handling
- Mail sorting
- Postal regulations
- Route management
- Mail distribution
- Supply management
- Report preparation
- Vehicle maintenance
- Hand-eye coordination
- Route navigation
- Postage calculation
- Load management
- Street orientation
- Geographical expertise
- Financial records oversight
- Sorting mail
- Documentation & recordkeeping
- Registered mail coordination
- Technology use
- Scan parcels
- Route deliveries
- GPS use
- Vehicle inspections
- Schedule management
- Registered mail protocols
- Interpersonal communication
- Delivery records
- Route planning
- Mail-sorting and delivery sequence
- Cultural awareness
- Change-of-address orders
- Address management system
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Time management abilities
- Record keeping
- Continuous improvement
- Adaptability
- Professional demeanor
- Problem-solving aptitude
- Stress management
Timeline
Mail Carrier
Kenny's Angel's Carrier Services
11.2018 - 10.2025
Wait Staff Member
Log Cabin Bar and Grill
2016 - 2017
Home Cleaner
Jens Home Cleaning Services
2013 - 2015
Manager/Bartender/waitress/cook
Zodiac/ Laroma Pizza
2004 - 2011
High School Diploma -
Pleasant Valley School District