Stephanie Mattern
Norfolk,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional communication skills. Adept at working effectively unsupervised, working under pressure and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Floral Designer Assistant
Blossom + Birch
Norfolk, NE
12.2023 - Current
- Handled cash transactions accurately while providing excellent customer service.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Assisted Floral Designer in creating flower arrangements for events and weddings.
- Operated cash registers to process payments from customers.
911 Emergency Dispatcher
City of Norfolk
Norfolk , NE
12.2009 - Current
- Received incoming calls from the public and determined the nature of the emergency.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Dispatched police officers and emergency personnel to calls for service.
Waitress
Franklin's Bistro
Norfolk, NE
07.2012 - 10.2019
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
ER Registration Clerk
Faith Regional Health Services
Norfolk, NE
01.2005 - 12.2009
- Greeted patients and verified patient information for registration process.
- Accurately completed all necessary paperwork related to patient registration process such as forms, consent documents.
- Verified insurance coverage and obtained authorizations as needed.
- Responded quickly to changes in workload due to fluctuations in patient volume.
Education
Associate of Arts -
Northeast Community College
Norfolk, NE05.2005
High School Diploma -
Norfolk High School
Norfolk, NE2002
Skills
- Active Listening
- Verbal and Written Communication
- Works Well Under Pressure
- Multitasking and Prioritization
- Teamwork and Collaboration
- Self Motivation
- Time management abilities
- Attention to Detail
- Problem-solving abilities
- Adaptability and Flexibility
Certification
- Emergency Medical Dispatch Certification (EMD)
- Jail Standards Certification
Affiliations
- Norfolk Area Pride Board Member - January 2024- present
Timeline
Floral Designer Assistant
Blossom + Birch
12.2023 - Current
Waitress
Franklin's Bistro
07.2012 - 10.2019
911 Emergency Dispatcher
City of Norfolk
12.2009 - Current
ER Registration Clerk
Faith Regional Health Services
01.2005 - 12.2009
Associate of Arts -
Northeast Community College
High School Diploma -
Norfolk High School
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