Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Maxwell

Whitmore Lake

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

8
8
years of professional experience

Work History

CSR - Customer Service Representative

Brock Mechanical
Howell
01.2025 - 05.2025
  • Worked directly with owner and technicians for scheduling of projects and service calls.
  • Submitted request for permits and inspections on BS&A or other city websites.
  • Sent backflow test results based on city or company needs.
  • Ordered office supplies and employee PPE.
  • Handled billing inquiries and resolved customer account issues.
  • Conducted follow-up calls to ensure customer satisfaction after services.
  • Processed orders, forms, applications, and requests.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Collected deposits or payments and arranged for billing.
  • Collaborated with team members to address complex customer issues effectively.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Supported sales team members to drive growth and development.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Scheduling Coordinator

CSM Mechanical LLC.
Milford
03.2024 - 08.2024
  • Coordinated with account managers on scheduling for a team of over 30 employees, ensuring optimal coverage and efficiency.
  • Utilized MS Office and Excel to analyze data and create spreadsheets to improve future planning initiatives.
  • GPS tracking and monitoring of all tech/company vehicles.
  • Utilized scheduling software to streamline operations and enhance workflow efficiency.
  • Trained new staff on scheduling protocols and system navigation effectively.
  • Maintained up-to-date records of staff availability, absences, holidays, vacations.
  • Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
  • Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
  • Led weekly scheduling meetings to address concerns, distribute assignments, and gather feedback.

Dispatcher

PowerVAC of Michigan
Novi
04.2022 - 11.2023
  • Received and dispatched calls for regular or emergency services.
  • Scheduled electrical division, 8 technicians and plumbing division, 17 technicians.
  • Uploaded video inspections for the Vactor division.
  • Scheduled backflow testing and sent results through HydroCorp.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Provided timely updates to customers regarding their orders or requests.

Dispatcher

TOWN CENTER INC
Brighton
04.2021 - 03.2022
  • Scheduled and dispatched 14 HVAC technicians for the entire West side of Michigan and Northern Ohio.
  • Work with technicians to complete jobs throughout the day and invoice customers.
  • Incoming and outgoing calls with customers, scheduled based on emergency level and times requested.
  • Submit paperwork for quotes and parts orders for further repair.
  • Sent warranty information to the department for further review.
  • Assisted other dispatchers in office for the East and South side of Michigan.
  • Reply to emails for job status and eta.

Customer Service Representative

NOIR Manufacturing
Milford
03.2020 - 08.2020
  • Answered phones, assisted veterans with their needs and the sale of company product.
  • Processed orders from receipt and tracked until the product was delivered and accepted by the customer.
  • Filled out Return Merchandise Authorizations and communicated with Senior Account Managers.
  • Monitored open orders for changes or delays, communicate with sales team and customers.
  • Interfaced with purchasing, sales, and production to ensure large orders are communicated and have necessary visibility within the organization.
  • Coordinated 'pre-sale' development with sales personnel to include pricing, availability, configuration, and profitability.
  • Not enough hours due to covid restrictions.

Customer Service Specialist

Harison Toshiba Lighting, USA
Wixom
07.2017 - 03.2020
  • Assisted automotive companies with product inquiries and order placement into JDE company software.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Managed inventory levels by coordinating with the supply chain team.
  • Contributed to the company's sales initiative by offering product to customers, which enhanced the company's revenue.
  • Effectively collaborated with other employees and upper management to ensure complete care of customers.
  • Networked with our warehouse and logistics department to coordinate customer shipments, ASN and tracking.

Education

Diploma -

Howell High School
Howell, MI
06.1994

Skills

  • Data analysis
  • Negotiation
  • Problem solving
  • OEM
  • Microsoft word
  • Excel
  • Computer literacy
  • EDI
  • Accounting
  • Account management
  • Clerical duties
  • Phone etiquette
  • High attention to detail
  • Client and vendor relations
  • Customer service
  • Sales
  • Dispatch scheduling
  • GPS tracking
  • Customer account management
  • Job invoicing
  • Time management
  • Project coordination
  • Conflict resolution
  • Team collaboration
  • Analytical thinking
  • Process improvement
  • Shift coordination
  • Record keeping
  • Database management
  • Multitasking and organization
  • Logistics

Timeline

CSR - Customer Service Representative

Brock Mechanical
01.2025 - 05.2025

Scheduling Coordinator

CSM Mechanical LLC.
03.2024 - 08.2024

Dispatcher

PowerVAC of Michigan
04.2022 - 11.2023

Dispatcher

TOWN CENTER INC
04.2021 - 03.2022

Customer Service Representative

NOIR Manufacturing
03.2020 - 08.2020

Customer Service Specialist

Harison Toshiba Lighting, USA
07.2017 - 03.2020

Diploma -

Howell High School

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