Stephanie Maya

This bartending opportunity opened the doors for multiple opportunities, as well as working for different nightclubs, bars, and events as well as the knowledge of starting my own side business as a Mobile Bartender during Spring and Summer.

• Managed bar area including cocktail design and menu regulation compliance , and high quality customer service relationships to increase restaurant value.
• Produced and balanced daily and weekly sales reports to assess and coordinate upcoming sales goals.
• Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude.

My experience at the Look Larson Automotive Group, exposed me to some of the worlds most Prestigious Luxury Automotive Brands. In my short time there, I was promoted several times.

Original being hired as a Call Center Representative at the Cadillac dealership, I was promoted to Receptionist for the Mercedes-Benz location where I quickly gained knowledge in both the sales and service side of the dealership.

Four months later, I was promoted to Business Development Center Agent at our Audi and Porsche dealership where I was introduced to the world of Customer Relation Management and the top producer for sales for 6 months in a row.

I grew interest in our service department and I was then promoted to a Service Adviser at the Hyundai dealership and then the Volkswagen location where I grew a knack for up-selling and always receiving top reviews with customer satisfaction.

• Promoted available products and services to customers during service, account management and order calls.
• Ensured that all customer inquiries were handled promptly and accurately.
• Surpassed sales goals through implementation of successful marketing strategies.
• Maintained records of customer interactions and transactions.
• Followed up with existing customers regarding past services performed on their vehicles.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
• Assisted with scheduling appointments for service work to be performed on vehicles.

Providing the highest level of sales and customer serves to all retail clients while training to be promoted to Assistant Department Supervisor.

Maintaining a constant presence on the sales floor to address customer needs.

Enthusiastically converse with customers about purchase needs, available products and place online orders if requested.

Prepare for sales and promotions by stocking new and old inventory and rearranging as well as ad changes.

Initially my position was "On Call" position. I expressed my interest in the sales department and requested to be scheduled every chance I had the opportunity to. I was the offered a permanent full time position in the Woman's Shoes Department which was a commission based department and eventually, promoted to Woman's Shoe Supervisor that also, over looked the Handbag Department.

I was a Receptionist for my first year before being promoted to a Sales consultant. At this time I was intrigued in sales and marketing and presented management with my marketing idea, shortly after putting my plan into motion I doubled my sales and became top producer until unfortunately, the Wa location was forced to close.

• Answering Client calls, emails, and scheduling appointments.
• Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Leveraged CRM system to manage sales activities and track sales performance.