stephanie mayer
Georgia
Summary
Dedicated to offering exceptional assistance to team members and clients both externally and internally. Seeking a professional career that will enable me to use my skillset.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
FlightSafety International Inc.
05.2018 - Current
- Utilizes SalesForce/CTQ system to track and manage leads, keeping appointments organized.
- Uses provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Calls and answers customer calls to coordinate schedules and set appointments.
- Checks-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Provides detailed information about available services and requirements.
- Acts as first point of contact and set appointments for prospective clients.
- Addresses client inquiries and updated database information.
- Schedules follow up calls with potential customers to gain interest in scheduling appointments.
- Verifies training authorizations, foreign documents and regulations for clients
Executive Assistant
Visions Of Sylvester
08.2013 - 02.2024
- Handled incoming and outgoing mail, email and faxes.
- Updated and maintained confidential databases and records.
- Created and managed office systems to efficiently deal with documentation.
- Research and verified insurance coverage prior
- Accurately confirm patient information
- Collect insurance from clients and validates insurance credibility in regards to eligibility for appointments
- Adheres to company and insurance policies
- Researches all upcoming clients insurance information and credentials
Client Services
Colony Bank
02.2014 - 06.2015
- Educated customers on online banking and mobile banking applications.
- Monitored and reported suspicious activity in line with bank security policies.
- Processed customer transactions promptly, minimizing wait times.
- Maintained accurate records of customer transactions in line with bank procedures.
- Executed wire transfers, stop payments and account transfers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with banking needs and inquiries.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Arts - English
Armstrong Altantic State University
Savannah, GA05.2017
Associate of Arts - Business Management
Darton College
Albany, Ga05.2014
Skills
- Collecting Intake Information
- Salesforce
- Microsoft applications
- High-Volume Call Environments
- Client Relationship Management
Certification
Dale Carnegie
Timeline
Scheduling Specialist
FlightSafety International Inc.
05.2018 - Current
Client Services
Colony Bank
02.2014 - 06.2015
Executive Assistant
Visions Of Sylvester
08.2013 - 02.2024
Bachelor of Arts - English
Armstrong Altantic State University
Associate of Arts - Business Management
Darton College
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