STEPHANIE MAYHEW

• Improved practice revenue through effective financial management and strategic cost reductions.
• Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
• Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Oversaw accounting, budgeting, and financial reporting
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
• Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
• Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
• Ordered all office supplies and maintained adequate inventory levels.
• Provided supervision and management to team of support personnel.
• Boosted staff morale by offering constructive feedback and specific direction.
• Addressed and remedied all patient or team member issues.
• Developed policies and procedures for effective practice management.
• Trained interns and newly hired team members on office procedures and computer system.
• Developed close working relationships with front office and back office staff.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Performed the duties of Front Office Manager and CSR when staffing was low or positions were vacant.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Monitored customer service trends and provided insights to management team for further improvement.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Coached employees through day-to-day work and complex problems.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Delivered performance reviews, recommending additional training or advancements.
• Performed the duties of CSR daily.

Customer Service Representative

Some duties included but not limited to:

• Scheduled appointments and surgeries, admitted and discharged patients, established new client relationships, discussed discharge/post surgical instructions and medications with clients, processed paperwork and scanned documents into electronic medical charts, managed emails and faxes, facilitated medication refills both in the clinic and with outside pharmacies, communicated with referral hospitals, managed cash drawer and balanced books, and daily cleaning and sanitization of the lobby and front desk.

Veterinary Technician

Some duties included but not limited to:

• Assissted doctors with exams, obtained medical histories of patients, inputted medical and vaccination histories into patient charts, assisted with surgeries and monitored anesthesia, preformed dental prophylaxis, placed catheters, obtained x-rays and blood/urine samples, client education, filled medications, cleaned and sanitized medical tools and equipment and daily cleaning of the hospital.