Stephanie Maynes
Albuquerque,NM
Summary
Seasoned professional with a proven track record, excelling in payroll and budgeting alongside team development. Expert in streamlining operations and enhancing quality assurance through dynamic leadership and strategic multitasking. Achieved significant improvements in administrative efficiency and HR support, demonstrating a strong blend of analytical and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Social Security Administration
Albuquerque, NM
03.2022 - Current
- Supported administrative and basic human resources functions across all levels of Teleservice Center.
- Supported management by generating and maintaining diverse KPI metrics.
- Drafted, revised, and refined written communications to maintain accuracy in grammar and formatting.
- Oversaw upkeep and storage of important documents.
- Maintained purchase order logs and reallocated purchases to proper departments for accounting purposes.
- Organized and facilitated training sessions with comprehensive oversight of travel arrangements and related documentation.
- Delivered timekeeping support while compiling and updating daily timekeeping reports.
- Evaluated peers' assignments to ensure accuracy and completion.
- Enhanced organizational knowledge by implementing regular training for peers and management staff on policy changes.
- Crafted engaging orientation sessions outlining key aspects of SSA and federal government benefits packages.
- Facilitated recruitment process by organizing interviews with prospective CSR hires.
- Processed personnel actions in FPPS for permanent promotions and detailed assignments.
- Researched personnel policies and provided policy clarification to management.
- Facilitated entry by managing credentialing processes for personnel.
CSR
Social Security Administration
Albuquerque, NM
08.2020 - 03.2022
- Handled incoming calls on SSA's national 800 number network.
- Ensured exceptional customer interactions amid a rapid and demanding atmosphere.
- Conducted interviews to assess call nature.
- Utilized interviewing skills to assess potential eligibility for SSA benefits.
- Delivered guidance on SSA policies while addressing customer concerns.
- Interpreted diverse queries for efficient data retrieval and updates.
- Maintained adherence to agreed service levels while addressing caller needs.
- Evaluated callers' concerns to determine critical causes contributing to issues.
Sr Revenue Manager
AEZ Rent A Car
Albuquerque, NM
03.2017 - 05.2020
- Coordinated regional rate management influenced by current fleet status and economic conditions.
- Streamlined rate pricing processes by creating dynamic automation profiles.
- Compiled dynamic reports analyzing price metrics including rental duration income, daily returns and per unit revenue assessment.
- Analyzed booking channels to identify pricing and availability trends across car classes, rental periods, and time frames.
- Present management with essential statistical insights related to revenue aims upon request.
- Estimated future rental performance effectively.
Assistant General Manager
Wally Park
College Park, GA
02.2016 - 03.2017
- Direct and evaluate all activities within airport parking operations.
- Facilitated creation and maintained compliance with location budget for payroll, office supplies, bus service, and building maintenance.
- Addressed technical problems with office machinery and applications.
- Conducted recruitment activities to source qualified candidates.
- Compiled and updated accurate documentation of staff performance evaluations.
- Delivered constructive feedback and guidance to employees.
- Conducted comprehensive evaluations of team member efficiency.
- Ensured compliance with accurate classification of work hours for precise payroll processing.
- Supported the process of addressing and resolving worker incidents.
Pricing Manager
Advantage Rent A Car
Orlando, FL
12.2013 - 02.2016
- Controlled pricing for various regions considering fleet availability and market variables.
- Engineered systems for real-time synchronization of pricing and market activity.
- Drafted and maintained diverse reports related to pricing and income according to different temporal metrics.
- Documented rental trends based on day, week, month, year, and rental duration.
- Presented executive team with statistical insights related to revenue objectives on demand.
- Estimated usage trends for rentals over short-term and long-term periods.
Education
High School -
H.B. Plant High School
Tampa, FLSkills
- Payroll and budgeting
- Business operations support
- Multitasking and prioritization
- Scheduling Coordination
- Administrative and HR Assistance
- Team Development
- Quality Assurance
References
References available upon request.
Timeline
Administrative Assistant
Social Security Administration
03.2022 - Current
CSR
Social Security Administration
08.2020 - 03.2022
Sr Revenue Manager
AEZ Rent A Car
03.2017 - 05.2020
Assistant General Manager
Wally Park
02.2016 - 03.2017
Pricing Manager
Advantage Rent A Car
12.2013 - 02.2016
High School -
H.B. Plant High School
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