Summary
Work History
Education
Skills
Timeline
Generic
Stephanie Mays

Stephanie Mays

Bono,AR

Summary

Dynamic professional with a proven track record at Jr Foods, excelling in customer service and inventory management. Skilled in coaching and mentoring teams, I successfully enhanced operational efficiency and drove sales growth. My strategic planning abilities and commitment to employee development fostered a motivated workforce, achieving significant improvements in performance and customer satisfaction.

Work History

Assistant Manager

Jr Foods
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Owner

Yeargains Cleaning
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Shift Manager

Southern Chef
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Tracked receipts, employee hours, and inventory movements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Oversaw loading and unloading of packages in warehouse.
  • Troubleshot equipment to reduce service calls and downtime.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Supervised ongoing daily production phases.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Sales Associate

Home Depot
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Associate Degree In Nursing - Nursing And Basics

Black River Technical College
Pocahontas, AR

High School Diploma - Medical Professionals

Westside Highschool
Jonesboro, Ar
05.1999

Skills

  • Recruiting and interviewing
  • Budget assistance
  • Sales monitoring
  • Project management
  • Sales growth
  • Business administration
  • Customer service and satisfaction
  • Sales forecasting
  • Inventory management
  • Employee performance evaluation
  • Workload management
  • Schedule oversight
  • Time management
  • Workplace safety compliance
  • Strategic planning
  • Staff management
  • Coaching and mentoring
  • Verbal and written communication
  • Budgeting and finance
  • Team building
  • Money handling
  • Problem-solving
  • Employee supervision
  • Staff supervision
  • Staff training and development
  • Team collaboration
  • Customer service

Timeline

Assistant Manager

Jr Foods

Owner

Yeargains Cleaning

Shift Manager

Southern Chef

Sales Associate

Home Depot

Associate Degree In Nursing - Nursing And Basics

Black River Technical College

High School Diploma - Medical Professionals

Westside Highschool

Similar Profiles

CREATE PROFILE
Stephanie Mays