STEPHANIE M. BULLOCK
Atlanta,GA
Summary
Experienced Customer Service Representative with over 10 years of experience working in busy, fast-paced call centers. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
15
15
years of professional experience
Work History
Claims Specialist
State Farm Insurance Company
03.2024 - Current
- In high volume call center setting investigate, evaluate, and settle insurance claims within authorized limits and policy guidelines.
- Liaise with customers, agents, and service providers to collect information and validate claims.
- Ensure policy compliance and timely resolution of claims, maintaining high customer satisfaction scores.
Associate Account Executive
Kellen Company
07.2022 - 03.2024
- Maintained membership records and addressed inquiries related to dues, events, and billing.
- Coordinated logistics for conferences, including on-site support and event app updates.
- Partnered with internal departments to align communication across websites and social platforms.
Mechanical Laborer
Norfolk Southern Railroad
11.2015 - 10.2021
- Directed inbound/outbound train crews and communicated with engineers, conductors, and technicians.
- Assigned tasks to ground crews and ensured safety standards through clear briefings.
- Tracked train statuses using Excel and proprietary logistics software.
Customer Care Professional (Remote)
American Express
09.2012 - 11.2015
- Resolved high-volume, complex billing inquiries with a focus on customer satisfaction.
- Recommended financial products based on client needs, driving upsell opportunities.
- Ranked in the top 10% for customer satisfaction metrics.
Customer Service Representative II
Delta Dental Insurance
12.2010 - 09.2012
- Handled benefit verification, claims inquiries, and premium payments in a high-volume call center.
- Initiated emergency pre-authorizations and logged all interactions into a case system.
- Acted as a liaison between patients and dental office staff.
Education
Bachelor of Science Degree -
Kennesaw State University
Kennesaw, GAAssociate of Arts Degree - undefined
Daytona State College
Daytona Beach, FLSkills
- Typing speed 75 wpm
- Customer Service & Client Relations
- Workflow Optimization
- Microsoft Office CRM Tools Proprietary Software
- Customer service
Timeline
Claims Specialist
State Farm Insurance Company
03.2024 - Current
Associate Account Executive
Kellen Company
07.2022 - 03.2024
Mechanical Laborer
Norfolk Southern Railroad
11.2015 - 10.2021
Customer Care Professional (Remote)
American Express
09.2012 - 11.2015
Customer Service Representative II
Delta Dental Insurance
12.2010 - 09.2012
Associate of Arts Degree - undefined
Daytona State College
Bachelor of Science Degree -
Kennesaw State University
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