Stephanie McBurrows
Office Manager
COLLINGDALE,Pennsylvania
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact the department success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Office Manager
The Eye Institute At Salus University
Philadelphia, PA
12.2022 - Current
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with employees to boost departmental morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Supervisor
The Eye Institute Of Salus Univeristy
Philadelphia, PA
11.2020 - 12.2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and implemented customer service policies to enhance satisfaction.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Paramedic
City Of Philadelphia Fire Department
Philadelphia, PA
06.1997 - 12.2019
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Transferred patients safely and securely to medical facilities for continued care.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Dispensed medications and monitored patient responses for adaptive treatment.
Education
Associate of Science - Paramedic Pogram
All State Career And Science Institute
Essington, PA 12.1995 - 06.1997
Skills
Documentation and control
undefinedTimeline
Office Manager
The Eye Institute At Salus University
12.2022 - Current
Supervisor
The Eye Institute Of Salus Univeristy
11.2020 - 12.2022
Paramedic
City Of Philadelphia Fire Department
06.1997 - 12.2019
Associate of Science - Paramedic Pogram
All State Career And Science Institute
12.1995 - 06.1997
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