Stephanie McCain
Lexington,KY
Summary
Results-oriented professional with extensive management experience in team development and customer relations. Proven ability to effectively manage multiple priorities while maintaining a positive attitude and goal-oriented mindset. Excited to leverage years of related experience in a challenging position within a growth-oriented company where professional and practical expertise will contribute to achieving customer satisfaction, company goals, and career advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager. (Mate)
Trader Joe's
09.2016 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored crew members in their professional development by offering guidance/support in their assigned tasks and goals to challenge new growth.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to create a diverse and productive team with a goal mindset.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Increased sales through effective merchandising strategies and display building.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Wrote and conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily operations, took in multiple deliveries each day, and lead teams of 50 plus crew memebers.
- Defined clear targets and objectives and communicated to other team members.
Front Desk Receptionist
Laser Light Skin Clinic
03.2016 - 05.2016
- High volume office of 90 plus patients per day; greet persons and determine nature of visit, scheduled appointments, answered and operated multi-line phones, received payment, documented and recorded patient information, experience working with scheduling software, credit card processing, Microsoft programs, and all office equipment
- Have excellent customer relations, prioritization, and organizational skills.
Surgery Scheduling Coordinator
Integris Orthopedic Central
09.2015 - 03.2016
- Scheduled all surgery cases for five orthopedic surgeons, worked closely with patients and peers, coordinated schedules with patients, surgeons, and surgery board in multiple locations, did all insurance prior authorizations for patients, contacted medical facilities to schedule patients for pre admission testing and obtain necessary clearances prior to surgery
- Have experience in diagnostic and procedural coding, HIPAA protocol, medical terminology, and insurance authorization.
Certified Nursing Assistant/Health Unit Coordinator/Patient Care Technician
Integris Baptist
03.2014 - 09.2015
- Contributed to the high volume fast paced surgery department by checking vitals on patients coming in for surgery, clean, stock and prepare rooms for patients, contact surgeon’s offices for history & physical reports for upcoming surgeries
- Print, file, and organize Goldfaxes
- Exercised strong, friendly, communication skills with patients, physicians, nurses, and all other teammates
- Was the team leader for the annual United Way campaign, trained new and temporary techs, and often helped in other areas such as post-op, housekeeping, waiting room attending and clerical needs.
Education
CPR and AED -
American Heart Association BLS for Healthcare Providers Program
01.2014
Certified Nursing Assistant Certification -
Healthcare Inservices
01.2012
Associates Degree Of Nursing -
College of DuPage
01.2011
Skills
- Collaborative Manager
- Customer Relation professional
- Team Motivation
- Product and Service Knowledge
- Staff Training and Development
- Operational Management
- Customer rapport
- Sales Growth
- Project Management
- Team Leadership
- Best Practices Optimization
- Multitasking and Time Management
- Organizational Skills
- Active Listening
- Training Initiatives
- Excellent Communication
- Attention to Detail
- Process Improvement
Volunteeraffiliations
- United Way
- Willow Creek Student Ministry - Barrington, IL
- Naperville Rib Fest - Naperville, IL
- St. Johns Mission Trip to Peru - Edmond, OK
Awards
- Certificate of Completion – Written exam of State approved CNA Training Competency Evaluation by the Illinois Department of Public Health - 01/18/13
- Certificate of Completion – Basic Nurse Assistant Training Program - 11/2012
- Certificate of Achievement - Academic Excellence with a GPA of 4.00 - 11/2012
- Certificate of Achievement - Perfect Attendance - 11/2012
Certification
ANSI Food Protection Management Certification - Current
Lexington‐Fayette County Food Safety Manager Training - Current
Lexington‐Fayette Alcohol Serever Training Course - Current
Timeline
Assistant Manager. (Mate)
Trader Joe's
09.2016 - 10.2023
Front Desk Receptionist
Laser Light Skin Clinic
03.2016 - 05.2016
Surgery Scheduling Coordinator
Integris Orthopedic Central
09.2015 - 03.2016
Certified Nursing Assistant/Health Unit Coordinator/Patient Care Technician
Integris Baptist
03.2014 - 09.2015
CPR and AED -
American Heart Association BLS for Healthcare Providers Program
Certified Nursing Assistant Certification -
Healthcare Inservices
Associates Degree Of Nursing -
College of DuPage