Stephanie McCall
Willowick,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
Nidec
10.2022 - Current
- Create and maintain compliance procedures in accordance with industry regulations and standards, including ISO 9000 standards
- Develop and implement process plans to ensure consistent product quality
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Demonstrate expertise in Salesforce (CRM) system, utilizing the system to track and analyze audit trails of customer interactions to facilitate personalized, comprehensive, and consistent customer relationships
- Conduct observations of workers performing tasks, documenting process and procedures, for use in internal audits and inspections
- Collaborate with cross-functional teams to resolve quality issues and identify potential corrective actions
- Provide regular reports to management on quality performance
- Utilize SAP (ERP) system to research sales and warranty histories to remedy customer product issues
- Demonstrate excellent service skills, communicating effectively with customers to understand their concerns and provide timely and effective solutions.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Office Administrator
Dr. Jeffrey Shall, Orthopedic Surgeon Office
10.2021 - 10.2022
- Proficient in formatting, editing, proofreading, and filing various documents, ensuring that all documents meet company standards and guidelines.
- Coordinated and managed daily administrative operations of the office.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Exhibited initiative, organization, and attention to detail in successfully balancing multiple tasks and deadlines
- Possessed excellent communication skills, answering calls, taking messages, maintaining records and schedules, and rooming patients with a professional and courteous demeanor
- Successfully interacted with all people, establishing trust and strong relationships with clients and colleagues.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Phlebotomist II
Quest Diagnostics
02.2017 - 10.2021
- Utilized computer systems to check patients in, upload insurance and ID information, fill out order forms, and print labels, ensuring accuracy of information and compliance with healthcare data and privacy requirements
- Provided excellent customer service while interacting with patients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Training and helping new employees understand the policies and procedures.
- Traveled onsite to various locations and performed phlebotomy procedures on patients, ensuring that all blood samples were routed to the appropriate department and tracked to ensure accurate handling and processing.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Phlebotomist
University Hospitals
01.2015 - 01.2017
- Performed blood draws on patients within a hospital setting and performing post-draw duties, ensuring that all samples were handled and processed safely, accurately, and efficiently
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided excellent customer service while interacting with patients.
- Maintained patient records and files, ensuring that all vital patient documents were uploaded and saved to the office database and that all paperwork was filed accurately and efficiently.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Education
Associates Degree - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
Cleveland, OH10.2010
Skills
- ERP systems
- Typing
- Data entry
- Administrative experience
- Clerical experience
- Data collection
- Office experience
- Microsoft Excel
- Organizational skills
- Manufacturing
- Quality control
- Customer service
- Supervising experience
- ISO 9001
- SAP
- Windows
- SharePoint
- Proofreading
- Personal assistant experience
- Salesforce
- Documentation and Reporting
- Detail Oriented
- Team Leadership
- Quality Assurance
- Internal Audits
- Safety Procedures
- Attention to detail
- Customer focus
- Quality management systems
- Problem-solving abilities
- Attentive and Observant
- Adaptability and Flexibility
Timeline
Quality Assurance Specialist
Nidec
10.2022 - Current
Office Administrator
Dr. Jeffrey Shall, Orthopedic Surgeon Office
10.2021 - 10.2022
Phlebotomist II
Quest Diagnostics
02.2017 - 10.2021
Phlebotomist
University Hospitals
01.2015 - 01.2017
Associates Degree - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
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