CRM SalesForce
Stephanie McCannon
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Wellbeing Coach
BHS
11.2016 - Current
- Created and implemented innovative strategies to engage clients in coaching journey.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Taught health education classes for community workers and members of public.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Assisted with development of improved seminars and training materials.
- Analyzed health data and created reports to present to community leaders and stakeholders.
- Monitored health trends and data to identify health concerns and develop related health education initiatives.
- Promoted available resources and connected individuals with services.
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
- Developed relationships with clients to provide ongoing support and encouragement.
- Interpreted health data and recorded clients' health status.
Health Educator
Healthy Measure
01.2022 - 08.2024
- Developed and distributed health education materials to increase awareness and understanding.
- Complied with legal and ethical standards to meet regulatory requirements.
- Maintained accurate and complete records to document program activities and outcomes.
- Conducted health screenings and assessments to evaluate community health needs.
- Provided technical assistance to healthcare providers and organizations to improve health education services.
- Created and implemented budget and resource allocation plans to achieve cost-effectiveness and efficiency.
- Collaborated with other health professionals to provide comprehensive health education services.
Customer Success Manager
BolsterUp
01.2016 - 08.2024
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Created customer support strategies to increase customer retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Department Teacher
Harford County Public Schools
01.2009 - 01.2017
- Fostered student curiosity and interest through creative hands-on activities.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Created and developed lesson plans to meet students' academic needs.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Adapted teaching methods and materials to meet students' varying needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Developed and implemented classroom routines to address varying student needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Education
Master of Arts - Organizational Psychology
William James
Newton08-2021
Bachelor of Arts - Business Management
Washington State University
Pullman, WA10-1998
Skills
- [Software] mastery
- Client service optimization
- Cross-functional coordination
- Research and due diligence
- Training and mentoring
- Maintaining database information
- Data collection and analysis
- Customer onboarding
- Change Management
- Conflict resolution techniques
- Inter-department collaboration
Certification
- Certified Health and Wellness Coach, 159327
- CPR
Software
CRM Kajabi
Microsoft
Timeline
Health Educator
Healthy Measure
01.2022 - 08.2024
Wellbeing Coach
BHS
11.2016 - Current
Customer Success Manager
BolsterUp
01.2016 - 08.2024
Department Teacher
Harford County Public Schools
01.2009 - 01.2017
- Certified Health and Wellness Coach, 159327
- CPR
Master of Arts - Organizational Psychology
William James
Bachelor of Arts - Business Management
Washington State University
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