Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Stephanie McClain

Human Resource Business Partner
London

Summary

Results-driven HR and Programme Management professional with 10+ years of experience in strategic workforce planning and project delivery. Proven ability to drive HR initiatives, optimize processes, and support business objectives through data-driven insights and strategic HR programs.

Overview

11
11
years of professional experience

Work History

Sr. Employee Experience Specialist

Amazon
03.2022 - 09.2023
  • HR Data Analysis & Reporting: Analyzed HR reports, dashboards, and key metrics (absenteeism, attrition, headcount, employee feedback) for monthly, quarterly, and annual business reviews presented to executive leadership.
  • Onboarding & Orientation: Led new hire orientation and onboarding for 30–50 employees weekly at Amazon Studios, ensuring seamless integration and compliance.
  • Promotion Administration & Compliance: Managed studio promotion communication for 4,000 L2–L7 employees, conducting weekly audits to ensure accuracy and policy adherence.
  • Training & Employee Development: Facilitated weekly employee training sessions, events, and workshops for 2,500 on-site studio employees.
  • Budget & Employee Engagement: Oversaw a $250K annual employee engagement budget, optimizing spending to maximize impact and ROI.

Human Resource Business Partner

Clutter
04.2020 - 03.2022
  • HR Metrics & Workforce Analytics: Leveraged HR data and analytics to identify workforce trends, inform decision-making, and provide data-driven insights to leadership
  • Performance & Engagement Management: Managed performance reviews for 175 corporate employees and led company-wide engagement surveys to drive improvement
  • Employee Lifecycle Management: Led weekly onboarding of 20+ new hires, first-day orientation, training, compliance, and offboarding processes, ensuring a seamless employee experience and compliance adherence
  • ADA Compliance & Workplace Accommodations: Facilitated and documented the ADA Interactive Process, collaborating with leadership to assess and implement reasonable accommodations
  • HRIS Management & Reporting: Managed, updated, and optimized company HRIS system, generating and delivering attrition, engagement, and data analytics to key stakeholders for strategic workforce planning

HR Program Manager

Uber
04.2018 - 04.2020
  • High-Volume Onboarding & Expansion: Successfully onboarded 600+ driver partners weekly across 274+ international cities, optimizing processes for scalability and efficiency
  • Leadership & Employee Advocacy: Served as Director of Women of Uber DTLA, leading initiatives to support women's professional growth, advancement, and education in the workplace

Program Manager

Collab Studios
04.2017 - 03.2018
  • Client Account Management & Growth: Managed 80+ client accounts, partnering with the Sales team to identify revenue growth opportunities and enhance client retention
  • Data-Driven Insights & Web Analytics: Analyzed website traffic and user engagement metrics using content management systems (CMS) to optimize digital performance
  • Brand & Marketing Strategy: Led client development and brand positioning, collaborating with campaign managers and the creative team to drive impactful marketing initiatives

Human Resource Business Partner

Massage Envy
05.2015 - 03.2017
  • HR Leadership & Operations: Managed all HR functions for spa staff, including recruitment, onboarding, training, performance evaluation, scheduling, conflict resolution, disciplinary actions, and terminations, ensuring compliance with company policies and labor laws
  • Compliance & Regulatory Oversight: Directed budgeting, reporting, planning, and auditing, ensuring all legal and regulatory filings were accurate, up to date, and in compliance with labor laws and industry regulations
  • Payroll & Inventory Management: Processed bi-monthly payroll for 50 employees, managed procurement of company supplies, and maintained accurate inventory tracking to optimize operational efficiency
  • Employee Relations & Investigations: Triaged employee relations concerns, conducted thorough workplace investigations, and implemented solutions to enhance employee satisfaction and workplace culture

Human Resources Associate

AKA Talent Agency
03.2014 - 04.2015
  • Budget Management & Resource Allocation: Developed and managed an annual HR budget, covering employee recognition programs, community events, philanthropic initiatives, and benefits administration, ensuring cost-effectiveness and strategic resource allocation
  • Employee Onboarding & Integration: Oversaw weekly new hire onboarding, training, benefits, payroll, and implemented office policies, which enhanced retention and engagement
  • Employee Relations & Compliance: Managed complex employee relations cases and workplace investigations, ensuring adherence to company policies and compliance with employment laws

HR Assistant

Massage Envy
10.2012 - 02.2014
  • HR Metrics & Culture Insights: Partnered with leadership to assess employee performance data and culture survey results, driving continuous improvement initiatives
  • Franchise Policy Implementation & Feedback: Collaborated with franchise owners to implement company policies, gathered employee feedback, and ensured smooth adoption of new procedures
  • Onboarding & Staff Training: Led the onboarding and training of 60+ employees, equipping staff with the necessary skills to drive operational efficiency and customer satisfaction

Education

Master of Business Administration -

London Metropolitan University

BS - Business Administration, Dual Degree in Marketing and International Business

California State Polytechnic University, Pomona

Leadership and Strategy - certificate

Harvard Business School

Diversity, Equity and Inclusion - eCornell certificate

Cornell University

Skills

  • Employee Relations

  • Performance Management

  • Succession Planning

  • Change Management

  • HR Metrics/Data Analytics

  • Employment Law/Compliance

  • Talent Acquisition/Recruiting

  • Diversity, Equity & Inclusion (DEI)

  • Process Optimization & Automation

  • Learning & Development Platforms

Accomplishments

  • 2X Recipient of Uber's Revolving Exponent Award.
  • Director of Women of Uber (3,500+ members globally) for DTLA.

Timeline

Sr. Employee Experience Specialist

Amazon
03.2022 - 09.2023

Human Resource Business Partner

Clutter
04.2020 - 03.2022

HR Program Manager

Uber
04.2018 - 04.2020

Program Manager

Collab Studios
04.2017 - 03.2018

Human Resource Business Partner

Massage Envy
05.2015 - 03.2017

Human Resources Associate

AKA Talent Agency
03.2014 - 04.2015

HR Assistant

Massage Envy
10.2012 - 02.2014

BS - Business Administration, Dual Degree in Marketing and International Business

California State Polytechnic University, Pomona

Leadership and Strategy - certificate

Harvard Business School

Diversity, Equity and Inclusion - eCornell certificate

Cornell University

Master of Business Administration -

London Metropolitan University

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Stephanie McClainHuman Resource Business Partner